Sid Y. Email & Phone Number

Sydney, New South Wales, Australia

Australia

√ Worked with the Global and Local Agile Chapter Lead to design and operationalize the Next Generation operating model with a focus on Agility, DevOps, Lean in an existing mix of Waterfall, Agile methodologies across the organization.√ Improved flow efficiency of work by 30% by establishing best practices using various frameworks like agile - Scrum , Kanban. Lean across the THALES group.√ Co designed and established a playbook of new ways of working , best practices around Agility, DevOps and Continuous Improvement across Australia , Asia Pacific, and Europe as a guide for Squads, Tribes, and Chapters.√ Partnered with Delivery Leads, Practice Leads, Agile Coaches , Chapter Leads , Scrum Masters across THALES Group to strategize and build roadmaps for the product offering across various business units.√ Established metrics such as Objective and Key Results (OKR) to align with the new operating model creating a healthy balance between People and Delivery focus.√ Facilitated workshops to co create and design key artefacts such as Culture Canvasses, Value stream Mapping resulting in the reorganization and launch of 6 new Squads across the Technology, People and Culture and Delivery Business units.√ Switching between the Coaching, Training stance and Delivery Stance to balance delivery and squad health. Performing regular squad health checks to ensure squads and individuals are operating in a sustainable and safe environment.√ Coached Product Owners, Service Owners, Scrum Masters, and Squads to be more effective to ensure backlogs delivered maximum value in the right priority.√ Input into people development and performance resulting in squad members having a clear career growth plan within the Organisation.√ Facilitate Backlog refinement, Sprint Planning, Standups, Retrospectives, PI Planning and Culture Building workshops.

Sydney, Australia

√ Scrum Master, Agile Coach and Delivery Lead across multiple squads focusing on promoting an Agile culture and ways of working increasing value delivery by 25%.√ Embedded a culture of Continuous Improvement, Business Agility and Psychological safety across multiple teams.√Facilitated Daily Stand-ups, Sprint Planning sessions, Retrospectives and Sprint reviews showcasing work done by the teams in the Insurance domain.√Facilitated the formation of Guilds - Data guilds, Testing Guilds to build communities of common and continuous learning with the organization.√Continuously improved the Operating model by regular feedback sessions - 1:1, group workshops and sessions with Business Unit leaders.√Ensured the Agile Squads were tracking to plan in sprints and advised any deviations to stakeholders resulting in a 35% increase in the visibility of value and outcome-based deliverables to key stakeholders and leaders across the organization.√Servant leader facilitating stand-ups, Sprint Planning, Sprint retrospective, Sprint Reviews.√Worked with Business Stakeholders, Product Owners, Product Managers forecasting the pipeline of work to ensure there was clear visibility of the product pipeline across multiple portfolios.√Worked with Product Owners to ensure the Product Backlog was refined and optimized to ensure there was a qualified pipeline of work to multiple stakeholders.√Built Portfolio Plan views and Dashboards in Azure DevOps to reflect the pipeline of work across portfolios and Agile Squads.√Worked with Product Owners to develop release plans for the Quoting, Policy, and Claims applications.√Continuous improvement via feature release of Self -Service platforms for Hollard Partner and Brands such as Real, Australian Seniors, Woolworths, Greenstone and Kogan√Empowering the Agile squads and fostering a culture of autonomy and collaboration.

Sydney, Australia

√ Scrum Master, Delivery Manager, Business Analysis; portfolio and project based including eliciting analysing, refining and influencing business requirements for the Bupa Digital Portfolio.√ Empowering Agile Teams, facilitating Daily Stand-ups, Sprint Planning sessions, Retrospectives.√ Presenting information on sprint velocity, turndown and progress of initiatives to stakeholders.√ Forecasting, planning outcomes vs.plan including contingency management.√ Manage a set of diverse set of business and technical stakeholders internally and engage with external vendors and agencies to facilitate the delivery of products and services.√ Co-ordinate the Bupa Digital portfolio to ensure the overall demand portfolio is accurate and reflective of the totality of business requests.√ Drive performance and quality outcome for the business and Digital teams.

Sydney, Australia

√ Business Analysis; requirements gathering for the Australian Passport Office Digitisation program.√ Agile ceremonies; stand-ups, sprint planning sessions, backlog grooming, iteration planning.√ Business rules documentation and validation for DFTA & APO stakeholders.√ Co-ordinate the UAT & testing with external and internal stakeholders to ensure the overall project deliverables and timelines are met.√ Drive performance and quality outcome for the business and Digital teams.

Sydney, Australia

√ Gathering and documenting of business requirements.√ Mapping 'As Is' and 'To Be' processes for the Pacific Distribution Centre√ Identifying business requirements and system capabilities to meet those requirements√ Supported the Finance, Customer Service and Logistics teams on the AX2009 platform√ Process Mapping for the Logistics Warehouse√ Coordinate system testing and deployments for the AX2009 platform

√ Gathering and documenting of business requirements.√ Capturing project vision scenarios and quality of service requirements√ Identifying business requirements and system capabilities to meet those requirements√ Develop business process and change control procedures to support system enhancements√ Develop and implement project communication plans√ Present regular project updates to Management as part of the project governance√ Managed multiple vendors to meet key business initiatives and requirements.

Applications Analyst working in a multi disciplinary project team of functional leads, business leads, developers, integration leads, business analysts, project managers and vendors implementing the Atex Genera Advertising and Editorial Content Management system for Nine Entertainment Co in Australia & New Zealand.√ Managed and coordinated enhancements for the Atex Genera Advertising System.√ Monitor data integration, advise business of integration process failures.√ Document application process flows, data sources and integration interfaces.√ Control and mange the use of the Genera Advertising system deployment plan.√ Identify, document and manage modification and enhancements with internal stakeholders√ Managed the Test, Dev, UAT and Production environments.√ Liaise with Atex developers, project managers and business stakeholders to meet deliverables.

3rd Level Application Support of various casino systems. Day to day application support, coordination of major/minor system upgrades, system optimization, and proactive system process improvement, provide technical knowledge to other teams and integration of systems. Documentation such as support, installation, user guides, documentation templates and service briefs.√ Managed the escalation, incidents and changes for Micros 9700 Point of Sale (POS).√ Requirements gathering and validation for new and existing systems.√ Resolved second/third level incidents for the Konami Casino Management System (KCMS).√ Liaised with multiple vendors to evaluate applications and products.√ Carried out testing of new gaming products.√ Developed documentation and trained new users on the correct use of applications and systems.

Operational & System Administration of the Fuji Xerox - Global Services managed services application, providing operational and system administration for Xerox Office Services. √ Ensured systems availability uptime targets were defined and met.√ Maintained data accuracy, carried out integrity checks, resolved incidents within SLA√ Developed technical procedures, documentation, and made them available to all business users.√ Provided 2nd level support to business users.√ Minimized disruption to work practices and maximised efficiencies in application usage. √ Resolved technical incidents for key stakeholders and escalated to hosting team if necessary. √ Established and controlled privileged access permissions for support staff.√ Ensured all user accounts had correct level of authority in accordance with security policies. √ Reviewed application usage to assess user training needs.√ Developed training collateral to ensure training needs were met within specified time frames. √ Provided customer reports on clients managed fleet within service level agreements.√ Successfully managed client contracts according to Service Level Agreement.√ Ensured all client issues were resolved or escalated effectively√ Provided all monthly reporting to Service Delivery Managers and Contract Managers.√ Generated reports showing snapshot of fleet uptime, utilisation and monthly print volumes.√ Developed effective relationships within the Information Services to ensure system support.

System Administration and Help-desk support nationally.√ Managed user accounts on Active Directory, Microsoft Exchange & Oracle Collaboration Suite. √ Involved in migrating 1800 users nationally to the CISCO VOIP system√ Monitored Network to avert potential problems escalating.√ System Administration Functions across multi platform systems.√ Effective liaison with suppliers & vendors with regards to vendor related problems.√ Improved user satisfaction and understanding of system via telephone help & training.√ Trouble shooting users on the Oracle Collaboration Suite and Calendar services.√ Tracked system and server outages and worked towards reducing system downtime.√ Migrated users from Microsoft Exchange to Oracle Collaboration Suite and Calendar services.√ Administered the Oracle system, notifying users of outages and downtime.√ Ensured users complied with Fuji Xerox IT security Policies.√ Supported users on MS Office, Clarify, System 21 and Oracle.√ Improved client perception of the Service Desk by effectively resolving 90% of incidents.√ Trained and mentored new staff on the Service Desk and Fuji Xerox systems.√ Assisted 2nd Level support groups on SOE rollouts and email system migrations.

Technical Support providing 1st level support to external customers on networked multi-function devices and printers.√ First level phone support for Fuji Xerox Customers√ Identifying, diagnosing and resolving printer faults √ Troubleshooting the Office range of Fuji Xerox network √ Supported customers in New Zealand and provided after hours technical assistance√ Generated weekly resolution and call statistics reports for the Customer Care Centre √ Maintained, updated the Customer Care Centre website√ Mentored new staff on the systems and processes of the Customer Care Centre.

Masters, Interactive Multimedia & Computing

Graduate Diploma, Multimedia & Computing

Graduate Certificate, Multimedia & Computing

Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services