Sierra Archer Email and Phone Number

I have attended Chattahoochee Technical College for my Associate's degree in Information Technology, which gives me a solid foundation in technical skills and knowledge. I have been working as a Customer Service Representative at Everise since September 2021, where I provide online support and live chat assistance to customers with various issues and complaints.At Everise, I have demonstrated my ability to effectively manage a high volume of inbound and outbound calls, analyze and forward customer grievances to designated departments, and negotiate and offer refunds to keep customers happy and loyal. I have also created a template for documentation purposes, which saves time and ensures accuracy and consistency. I have passed QA multiple times with a 100% and nothing less than a 90% score, which reflects my commitment to quality and excellence. I have also shown a lot of compassion and empathy for customers in the research process, and resolved matters with professionalism and courtesy. I enjoy working with a diverse and supportive team, and I am always eager to learn new skills and improve my performance. I am motivated by the opportunity to help customers and make a positive impact on their lives.