Sierra Lewis Email & Phone Number

United States

- Engineered and optimized JSM solutions that comprehensively addressed and exceeded all customer business requirements.- Collaborated closely with client to translate complex ServiceNow requirements into intuitive, streamlined JSM solutions.- Designed and implemented dashboards, reports, and advanced queues - significantly reduced number of steps needed.

- Directed three concurrent client engagements with a focus on delivering high-impact results.- Applied strategic methodologies to tailor the Atlassian suite to meet diverse business needs, ensuring seamless integration and alignment with client objectives.- Developed multiple holistic design schemes in Jira and Confluence from beginning to end, enhancing.

- Mentored multiple associate consultants to enhance their career development and team contributions.- Led client discussions to translate complex requirements into actionable solutions and foster innovative problem-solving.- Designed scalable Jira architecture for sustainable growth and created insightful reports in EazyBI.- Conducted discovery meetings.

Portland, Oregon Metropolitan Area

- Administered Jira and Confluence for thousands of users, ensuring seamless operation and support.- Educated teams on Jira best practices through targeted stakeholder meetings and created comprehensive documentation.- Managed support interactions with Atlassian and third-party vendors, resolving issues from Advanced Roadmaps to user accounts, boards.

Portland, Oregon, United States

- Managed user support for 350+ local and remote users, ensuring effective problem resolution and system access.- Consulted with stakeholders to identify and implement optimal Atlassian solutions and technology recommendations across every internal department.- Designed and launched projects based on stakeholder input and administered dozens of.

Denver, CO

- Supported Network Engineers with Advanced Business Network Deployments- Collaborated with Comcast technicians to facilitate the seamless setup of complex business network systems, resolving advanced issues related to static IP configurations and intricate routing challenges.- Leveraged in-depth expertise in Comcast's suite of hardware, including modems.