Sierra Meyer Email & Phone Number

• Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling• On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.• Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.• Assist in facilitating installations, relevant communications with updates to customer and account manager/executive• Record and report on issues resolved-responsible for tracking all activity handled in Salesforce for each account and submitting reports to theirmanager. • Educate end users to leverage self-service options and/or customer service when feasible• Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products.

Communicate with various levels of customer’s organizations Analyzed account base and identify opportunities for growth and leverage existing partnershipsPartners with internal teams while fostering communication to grow accountsMaintained accounts with support for customer serviceDeveloped user list of quick responses suggestions based on analyzed input.Executed a communication strategy with regular touch points with customers (i.e. phone calls, emails, and meetings)Understood customer’s ordering processes and offering solutions that can support their efforts.

Created and distributed surveys for data collection and analysis regarding brand health, partnership feedback, and market trends.Utilized specialized software to capture and process data such as Qualtrics.Analyzed data to uncover insights and identify key opportunities to inform strategic decisions on pricing trends and customer feedback. Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.Developed questionnaires and facilitated focus group discussions for expanding the brand Created visualizations with PowerPoint to present research data and findings to senior executive leadership.Tracked key metrics and developed spreadsheets and data models with Excel.

Augusta, Georgia

Personally goaled self to drive the marketing and social media engagements and activity by 73% and was able to secure new followers from an untapped marketManaged website including posting press releases, photos and other timely information as well as drove all website content creationLed a specialized, COVID-19 development of social media campaign, which increased interaction on profile by 135% to keep followers engaged during the pandemicDrove conference championships’ marketing strategies and executions including live stream management, photography, videography, etc.Developed graphic artwork for website, printed materials, video presentations, merchandise, and displaysOversight of all content posted on all social media platforms, averaging a 56% follower growthCultivated long-term growth plan for YouTube channel which included script creaton, scheduling, editing, etc. and was about to grow following by 150% Curated all conference logos for championships, apparel and marketing material annuallyRan analytics reports highlighting the new marketing research and trends to present to senior leadership

Created strong brand design scheme from scratch for startup company and launched on appropriate platformsConducted several marketing pitches to client and worked to adjust design concepts according to feedbackCollaborated with the client to construct and regulate the business’s website utilizing a custom Squarespace theme and continuously updated with unique content specific to client needs and target audienceDeveloped cross platform marketing and advertising strategiesCultivated a strong brand identity with corporate Instagram account, interacted with potential customers and kept up with trending stories, all while maintaining a consistent voice

Winfield, Kansas

Operated all of school’s social media campaigns, raised brand awareness and gathered leads for potential athletic sponsorship opportunities Managed athletic department website and wrote recap articlesBrought the athletic department into the Twitterverse by establishing a strong brand identity Promoted events by creating content and reaching out to the local communityEntrusted to design all social media graphics, programs for all sporting events and championship logos

Wichita, Kansas

Turned cold leads into paid partnerships for the conference using various sales tactics Managed website by updating with daily maintenance, composing latest press statements, and engaging with followersCreated strong brand design scheme, which unified aesthetic across all platformsServed as liaison for all aspects of events including pre-event planning, event execution and post-event analyticsTrained working staff on event and facility set-up procedures as well as overseeing the end of event responsibilities

My duties include-Taking Visa card payments-Selling the Visa card to customers-Providing customer service

Manhattan Kansas

-Provide high quality service in fast-paced work environment -Manage time effectively

Manhattan Kansas

-Organized different drills-Implemented new skills to teach the players-Planned various training activities for each day

Master'S Degree, Sport Management

Bachelor Of Applied Science (B.A.Sc.), Sport Management

Activities and Societies: Southwestern College Academic Press Soccer