Sierra Gauthe Email & Phone Number

Phoenix, Arizona, United States

Serve as the Customer Success contact post-sale, beginning at onboarding and taking collaborative ownership through the entire customer lifecycle, including training and continual support.Collaborate daily with the Implementation Team, Technical Support Engineers, and Account Managers for a full customer account overview.Work to continuously improve customer journey mapping and playbook processes.Engage and nurture key account contacts from day one, in order to build a strong relationship throughout the customer lifecycle.Handle support related escalations in a timely and effective mannerDevelop and implement customer action plan(s) with Account ManagersProactively monitor account health and identify customers at risk for churn.Strategize and collaborate with cross-departmental peersContinuously self-educate about PoliteMail’s products and features.Collaborate with the team for continuous process improvementAdvocate for prioritization of customer concerns for escalation to the Technical Support and Development team

Honolulu, Hawaii, United States

Working with children on the autism spectrum, I employ applied behavior analysis methods to perform programs created by behavior analysts to collect data and shape behaviors, creating meaningful outcomes for families affected by behavioral disorders.

Phoenix, Arizona, United States

I co-taught sections of Diversity in the Workplace seminars in an experiential format and facilitated conversation among students using the ORID method. Building comradery among the learners, I also led many group building exercises. In this position, I have assisted in seminars for communities in crisis at local schools dealing with issues involving race.

Honolulu, Hawaii, United States

In this position, I learned the in's and out's of working with companies and how to brand effectively. In addition to writing press releases and organizing events, I built rapport with various individuals to ensure repeat business and good working relationships.

Interdisciplinary, Communication And Family And Human Development, Senior

Education record

Activities and Societies: Peer mentor, Diversity Inc., Student engagement committee, Leadershape representative.