Sierra Odom Email & Phone Number

Durham, Nc, Us

Durham, North Carolina, United States

Durham, North Carolina, United States

Successfully executed multiple learning & development contracts for Northwest Public Power Association (NWPPA), optimizing inter-departmental communication and productivity. Collaborated with NWPPA Learning Program Managers and Associate Member SMEs to tailor learning objectives addressing diverse challenges faced by public utilities employees. Employed interactive methods including group discussions, scenarios, self-reflection exercises, and practical applications for effective learning outcomes.Gallup CliftonStrengths Workshop (June 2023)Designed and delivered a compelling, 3-hour Gallup CliftonStrengths workshop to 24 attendees at NWPPA’s 2023 Accounting & Finance conference in Redmond, Oregon, garnering nearly 100% attendee recognition in conference survey, with 41% of respondents listing it as one of the most valuable aspects of the 2-day event.Gallup CliftonStrengths Workshop (March 2024)Customized and executed an engaging, 3.5-hour Gallup CliftonStrengths workshop to 41 attendees at NWPPA’s 2024 Administrative Professionals conference in Newport, Oregon, with 52% of conference survey respondents highlighting it as one of the most valuable aspects of the 2-day conference.Testimonial: “Focusing on inner strengths helped me to walk away with a better sense of self-worth in the workplace. How to effectively communicate, and the confidence to just ask questions!”Conversation to Connection: Communication Fundamentals (April 2024)Orchestrated a dynamic, 2-hour virtual training session on communication fundamentals for 23 NWPPA Associate Members spanning from Service Representatives to C-suite executives. Emphasized active listening, speaking confidence, and rapport building, equipping participants with strategies to elevate their interpersonal interactions and fostering enhanced networking skills and lasting connections. Q4 2024 Project: NWPPA Customer Care Conference. Delivering a Gallup CliftonStrengths workshop & Communication Fundamentals workshop.

Portland, Oregon & Durham, North Carolina

Translated complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats while ensuring alignment to business goals. Led Onboarding efforts across various roles and collaborated across teams (Product Managers, Marketing, SMEs, BI, Revenue Strategy, Directors, & VPs) and global markets to identify and prioritize training needs, develop learning strategies, provide status updates, build content, and evaluate effectiveness of learning programs. Key highlights during this time:• Program managed, designed, facilitated, and pivoted in-person learning events to engaging virtual experiences, such as transforming a 3-day role-based onboarding workshop into a 7-week course with 11 virtual sessions for 32 students across 7 locations in the US and Canada. Achieved an average 94% attendance rate across all sessions.• Designed and co-led a monthly Seller-focused learning program to enhance US Sales readiness. Partnered with Rev Strategy, BI, and leadership to identify and prioritize high revenue opportunities or pinpoint areas of concern for topics. Resulted in improved team preparedness, smoother collaboration with cross-functional departments, and a notable reduction in escalations to specialty teams. Maintained average attendance of 215 participants across 9 live Google Meets sessions in 2022 receiving attendee ratings of 4.5/5 for live sessions and self-paced Articulate Rise content.• Acquired proficiency in Google Sites, successfully building an internal L&D-focused website that significantly enhanced convenience for learners and increased self-paced learning module completion rates. • Developed, facilitated, and program managed Gallup CliftonStrengths curriculum, leading sessions for groups of up to 40 people in-person and via virtual settings. Resulted in individuals better understanding their talents, leveraging them as strengths, and building stronger communication and more efficient productivity across teams.

Portland, Oregon, United States

Successfully managed multiple intricate training projects concurrently with tight deadlines, adapting to quickly changing business priorities. Key highlights during this time:• Played a pivotal role in guiding teams through the Yahoo & AOL merger under Verizon. Built and facilitated cross-training initiatives across Yahoo & AOL digital advertising teams on CRMs, platforms, and technical processes to get folks up to speed on the products, strategies, and key selling points for both businesses. Collaborated with HR Learning & Development to provide Change Management training on new company policies enhancing organizational navigation and reducing friction in employee assimilation.• Orchestrated end-to-end program management and delivery for comprehensive new hire onboarding initiatives tailored to Account Management & Ad Operations teams in North America. Conceptualized, designed, and executed role-based self-paced learning paths to accommodate diverse start dates and geographical locations across the US and Canada. Tracked and communicated progress towards new hire competencies with Managers. Streamlined collaboration globally, leveraging insights, strategies, and content from various regions to enhance program effectiveness and consistency based on learner feedback.• Acted as a Learning & Development consultant across Sales, Account Management, and Ad Ops for business leaders, stakeholders, project managers, and Subject Matter Experts (collaborated with SMEs to continuously update existing content).• Fostered and grew relationships with senior leadership to stay updated on hiring, ongoing training requirements, agile reprioritization of learning needs, and learning strategy. Resulting in increased credibility and influence across Sr. Managers and VPs.• Designed and led engaging presentation and communication courses, with interactive hands-on practice and real-time feedback, leading to improved public speaking, slide creation, and confident communication.

Portland, Oregon, United States

Conducted needs analysis, skill gap analysis, partnered with Subject Matter Experts (SMEs), built curriculum outlines, managed logistics and scheduling, analyzed data, created content, designed and delivered ongoing Search & Display advertising training programs for North America, and collaborated with local L&D onboarding owners in EMEA, and LATAM markets. Key highlights during this time:• Delivered 3-5 in person, week-long, interactive, role-based new hire onboarding workshops per year for up to 35 attendees at a time utilizing client scenarios, hands-on experience, and close partnerships with local SMEs. • Led monthly L&D Subject Matter Expert check-ins by role to stay current on gaps or learning opportunities and to request assistance in content gathering or review of existing content. Conducted Train the Trainer sessions for SMEs assisting with live training sessions or delivering role-based SME training. Maintained L&D SME content review project plan to document SME involvement and ensure content freshness.• Incorporated learner feedback into future projects to continually improve training programs including acquiring proficiency in Rise Articulate to increase access to self-paced and on-demand content pre/post training.• Implemented post-training activities and opportunities for managers to promote continuous learning and skill practice resulting in increased leadership engagement.• Collaborated with Instructional Designers to create an on-demand performance support tool, elearnings, and interactive job aids.• Applied the 70/20/10 methodology to create effective blended learning experiences, working closely with stakeholders to extend Sales L&D into coaching and on-the-job arenas.• Selected as a featured breakout co-speaker at the prestigious 2015 MASIE Learning Conference, delivering a captivating session titled "Less Formal, More Experiential: Aligning Learning Strategy to the Modern Workplace" to an audience of over 325 attendees.

Portland, Oregon Metropolitan Area

Established strong working relationships with Microsoft Search learning & development partners, actively coordinating and participating in launches and updates within the Search Yahoo! Bing Network deal for a duration of 5 years. Key highlights during this time:• Played pivotal role in the training and change management initiatives for the Microsoft Search Alliance, a multi-year Search Advertising collaboration between Microsoft and Yahoo. Dedicated six months to mastering Microsoft's digital advertising strategies, editorial rules, and platforms through rigorous monthly Train the Trainer workshops. Conducted monthly in-person training sessions at multiple offices across the US for Yahoo’s digital advertising teams facilitating a smooth integration of new practices, knowledge, and tools within the organization.• Program managed and facilitated the Search & Display new hire programs in North America for Account Management & Ad Operations. Delivered 2-4 in person new hire onboarding workshops per year for up to 30 attendees at a time. Incorporated vital learner and stakeholder feedback into the program. • Collaborated cross-functionally with marketing, project managers, product managers, and engineering teams to deliver comprehensive training to our audiences.• Created engaging self-paced training materials using video and screen recording tools to facilitate efficient and flexible learning experiences.• Customized and facilitated virtual programs for our Bangalore, India office over multiple years. Traveled to and delivered two in-person training sessions in 2011 as well as conducted Trainer Evaluations for two newer local learning & development teammates resulting in their Trainer certification and opportunities to provide constructive feedback on their presentation, communication, product knowledge, and project management capabilities.

Portland, Oregon Area

• Partnered with L&D as a SME to co-facilitate multiple onboarding and product trainings and conducted on-the-job training for new hires through job shadowing, ensuring smooth integration and knowledge transfer.• Acquired proficiency in and held local role as a Google Ads SME, successfully converting and teaching others to convert hundreds of Google Ad campaigns into Yahoo Ad campaigns.• Provided exceptional customer service to Yahoo! Search Marketing advertisers through phone and email communication channels and successfully upsold products and encouraged budget increases, resulting in increased revenue for the company.• Educated clients on various aspects of advertising, including writing compelling ads, selecting relevant keywords, and navigating our user interface.

Portland, Oregon Area

• Responsible for ensuring the safety and security of up to 76 passengers during flights lasting up to 2 ½ hours, conducting comprehensive safety on each flight, up to 6 times a day.• Skillfully managed situations involving unaccompanied minors, inebriated individuals, and frustrated passengers, ensuring their comfort and resolving any issues with professionalism.• Exhibited exceptional alertness and efficiency, consistently maintaining high levels of performance during demanding shifts of up to 16 hours.

Tigard, Oregon

• Addressed customer inquiries via phone interactions demonstrating exceptional customer service and sales support by efficiently resolving credit card issues, negotiating payments, collecting on delinquent accounts, and upselling products. Effectively reducing outstanding balances and increasing overall company revenue.• Facilitated on-the-job training for new hires by providing comprehensive job shadowing, ensuring smooth transitions and quick ramp-up periods.

Nagoya, Aichi, Japan

• Developed and executed comprehensive ESL curriculum for diverse levels of English proficiency, catering to Japanese students while fostering a positive and fun learning environment.• Facilitated engaging conversational and role-play activities to enhance adult students' comprehension and language skills as well as interactive educational group lessons for children aged 2 to 16, catering to their specific age groups and language abilities.• Mentored and trained newly hired teachers, equipping them with the necessary skills and knowledge to excel in their teaching roles.• Played a key role in expanding the organization's reach by conducting demo classes for children, resulting in sufficient enrollment to open four new locations.