Sierra Odom Email & Phone Number

Durham, NC, US

Durham, North Carolina, United States

Durham, North Carolina, United States

Successfully executed multiple learning & development contracts for Northwest Public Power Association (NWPPA), optimizing inter-departmental communication and productivity. Collaborated with NWPPA Learning Program Managers and Associate Member SMEs to tailor learning objectives addressing diverse challenges faced by public utilities employees. Employed.

Portland, Oregon & Durham, North Carolina

• Translated complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats while ensuring alignment to business goals. Led Onboarding efforts across various roles and.
• Program managed, designed, facilitated, and pivoted in-person learning events to engaging virtual experiences, such as transforming a 3-day role-based onboarding workshop into a 7-week course with 11 virtual sessions.
• Designed and co-led a monthly Seller-focused learning program to enhance US Sales readiness. Partnered with Rev Strategy, BI, and leadership to identify and prioritize high revenue opportunities or pinpoint areas of.
• Acquired proficiency in Google Sites, successfully building an internal L&D-focused website that significantly enhanced convenience for learners and increased self-paced learning module completion rates.
• Developed, facilitated, and program managed Gallup CliftonStrengths curriculum, leading sessions for groups of up to 40 people in-person and via virtual settings. Resulted in individuals better understanding their.

Portland, Oregon, United States

• Successfully managed multiple intricate training projects concurrently with tight deadlines, adapting to quickly changing business priorities. Key highlights during this time:
• Played a pivotal role in guiding teams through the Yahoo & AOL merger under Verizon. Built and facilitated cross-training initiatives across Yahoo & AOL digital advertising teams on CRMs, platforms, and technical.
• Orchestrated end-to-end program management and delivery for comprehensive new hire onboarding initiatives tailored to Account Management & Ad Operations teams in North America. Conceptualized, designed, and executed.
• Acted as a Learning & Development consultant across Sales, Account Management, and Ad Ops for business leaders, stakeholders, project managers, and Subject Matter Experts (collaborated with SMEs to continuously update.
• Fostered and grew relationships with senior leadership to stay updated on hiring, ongoing training requirements, agile reprioritization of learning needs, and learning strategy. Resulting in increased credibility and.
• Designed and led engaging presentation and communication courses, with interactive hands-on practice and real-time feedback, leading to improved public speaking, slide creation, and confident communication.

Portland, Oregon, United States

• Conducted needs analysis, skill gap analysis, partnered with Subject Matter Experts (SMEs), built curriculum outlines, managed logistics and scheduling, analyzed data, created content, designed and delivered ongoing.
• Delivered 3-5 in person, week-long, interactive, role-based new hire onboarding workshops per year for up to 35 attendees at a time utilizing client scenarios, hands-on experience, and close partnerships with local SMEs.
• Led monthly L&D Subject Matter Expert check-ins by role to stay current on gaps or learning opportunities and to request assistance in content gathering or review of existing content. Conducted Train the Trainer.
• Incorporated learner feedback into future projects to continually improve training programs including acquiring proficiency in Rise Articulate to increase access to self-paced and on-demand content pre/post training.
• Implemented post-training activities and opportunities for managers to promote continuous learning and skill practice resulting in increased leadership engagement.
• Collaborated with Instructional Designers to create an on-demand performance support tool, elearnings, and interactive job aids.

Portland, Oregon Metropolitan Area

• Established strong working relationships with Microsoft Search learning & development partners, actively coordinating and participating in launches and updates within the Search Yahoo! Bing Network deal for a duration.
• Played pivotal role in the training and change management initiatives for the Microsoft Search Alliance, a multi-year Search Advertising collaboration between Microsoft and Yahoo. Dedicated six months to mastering.
• Program managed and facilitated the Search & Display new hire programs in North America for Account Management & Ad Operations. Delivered 2-4 in person new hire onboarding workshops per year for up to 30 attendees at a.
• Collaborated cross-functionally with marketing, project managers, product managers, and engineering teams to deliver comprehensive training to our audiences.
• Created engaging self-paced training materials using video and screen recording tools to facilitate efficient and flexible learning experiences.
• Customized and facilitated virtual programs for our Bangalore, India office over multiple years. Traveled to and delivered two in-person training sessions in 2011 as well as conducted Trainer Evaluations for two newer.

Portland, Oregon Area

• Partnered with L&D as a SME to co-facilitate multiple onboarding and product trainings and conducted on-the-job training for new hires through job shadowing, ensuring smooth integration and knowledge transfer.
• Acquired proficiency in and held local role as a Google Ads SME, successfully converting and teaching others to convert hundreds of Google Ad campaigns into Yahoo Ad campaigns.
• Provided exceptional customer service to Yahoo! Search Marketing advertisers through phone and email communication channels and successfully upsold products and encouraged budget increases, resulting in increased.
• Educated clients on various aspects of advertising, including writing compelling ads, selecting relevant keywords, and navigating our user interface.

Portland, Oregon Area

• Responsible for ensuring the safety and security of up to 76 passengers during flights lasting up to 2 ½ hours, conducting comprehensive safety on each flight, up to 6 times a day.
• Skillfully managed situations involving unaccompanied minors, inebriated individuals, and frustrated passengers, ensuring their comfort and resolving any issues with professionalism.
• Exhibited exceptional alertness and efficiency, consistently maintaining high levels of performance during demanding shifts of up to 16 hours.

Tigard, Oregon

• Addressed customer inquiries via phone interactions demonstrating exceptional customer service and sales support by efficiently resolving credit card issues, negotiating payments, collecting on delinquent accounts, and.
• Facilitated on-the-job training for new hires by providing comprehensive job shadowing, ensuring smooth transitions and quick ramp-up periods.

Nagoya, Aichi, Japan

• Developed and executed comprehensive ESL curriculum for diverse levels of English proficiency, catering to Japanese students while fostering a positive and fun learning environment.
• Facilitated engaging conversational and role-play activities to enhance adult students' comprehension and language skills as well as interactive educational group lessons for children aged 2 to 16, catering to their.
• Mentored and trained newly hired teachers, equipping them with the necessary skills and knowledge to excel in their teaching roles.
• Played a key role in expanding the organization's reach by conducting demo classes for children, resulting in sufficient enrollment to open four new locations.