Sierra Smith Email & Phone Number

Breckenridge, Colorado, United States

• Trained in diverse pieces of equipment and useful attachments to expertly handle team needs while prioritizing a focus on safety compliance• Performed thorough pre-shift and post-shift inspections, accurately completed equipment logs and reports, and strictly adhered to company safety procedures, which noticeably decreased job site accidents• Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery• Established a daily team meeting to communicate detailed safety issues and points of caution, decreasing overall team and equipment risk potential for the department

Breckenridge, Colorado, United States

• Responded to customer inquiries and complaints, employing timely and on-point solutions to resolve issues, establish trust, and mitigate dissatisfaction• Monitored system performance to identify potential issues and provided feedback to product development and engineering teams on customer needs and issues for enhancements• Provided technical assistance, achieving high satisfaction ratings through proactive one-call resolutions of customer issues• Tracked and documented customer interactions in customer relationship management system to maintain accurate records, including pertinent information like addresses, payments, and contact information

Dillon, Colorado, United States

• Managed a crew of 12+ people to maintain crew morale and effectiveness while completing high quality client landscaping projects on time and within budget• Monitored daily and weekly scheduled tasks to achieve desired workflow speed and maximize productivity• Communicated with clients to develop and maintain positive, lasting relationships and grow a profitable network• Oversaw weekly project planning and crew scheduling by allocating job sites and meeting specific criteria regarding timelines and material costs, which saved money and time during each project

Frisco, Colorado, United States

• Safely operated machining equipment despite limited training and guidance, learning quickly and consistently exceeding project demands through careful and precise operations• Adhered to heavy equipment safety and operation protocols, which resulted in minimal complaints and incidents• Took initiative to learn new skills, which freed experienced team members to handle more demanding, complex tasks

Leadville, Colorado, United States

• Modernized work processes to reduce guest wait times and boost daily output while carrying out complete opening, closing, and shift change duties, ensuring restaurant efficiency and ability to meet customer needs• Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas• Operated oven and other kitchen equipment safely to protect team members from harm and equipment from damage• Oversaw scheduling, inventory management, and supply ordering to maintain a fully stocked kitchen and implemented food cost and waste reduction initiatives to save money• Interacted with guests to obtain feedback on product quality and service levels, resolving any guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness• Trained and managed kitchen personnel, supervised related culinary activity, and coordinated with team members to prepare orders on time

Lone Tree, Colorado, United States

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving escalated concerns quickly and efficiently• Managed customer communications and provided strong customer assistance by checking product availability and providing guidance on technical details and policy information• Informed customers of sales and promotions to build customer base, boost traffic, increase customer loyalty, and overcome customer objections to lock in sales• Assisted the Assistant Manager when necessary and guided other employees on company policies to meet sales goals and maintain high-quality customer experience• Acted as liaison between customers and internal departments to identify strategic recommendations to drive business development and customer experience

Bachelor Of Science - Bs, Leadership And Business Management

Associate Of Science - As, Business Administration And Management, General