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• Supervised two HR Employees (HR Coordinator and Recruiter). Serviced 230 Employees.• Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention.• Analyzed employee survey data to assess and contribute to the annual goals and initiatives of the HR team.• Acted as a Business Partner to management to implement strategies and solutions for the business.• Guided managers to address employee performance and conduct issues, including guidance, review, and approval of corrective actions.• Investigated and resolved employee relations (union and non-union) issues, such as working conditions, disciplinary actions, and employee appeals and grievances.• Managed employee and labor relations in a union environment. This included participating in collective bargaining preparation and negotiations.• Administered the Horizon House performance evaluation program.• Developed and facilitated training and development programs to accelerate management knowledge and effectiveness.• Created and enhanced programs to boost employee morale and culture such as Diversity Week,Education Assistance Programs, and more.

• Supervised 10 HR Employees (District HR Managers/HR Generalist) throughout the West Region • Partnered with HR Generalists to process employment transactions (hires, transfers, pay adjustments, promotions, leave of absence) and to acquire employee data reflecting employment trends/progress towards key initiatives or expectations. Oversee 43 Branches in WA, OR, CA, AZ, ID, HI, AK, and NV.• Provided overall leadership and administration of talent acquisition and onboarding, succession planning, retention programs, employment law compliance, employment policies, and employee relations.• Processed unemployment claims and assisted in collecting documents for the Leave of Absence Process• Worked cross-functionally to effect company-wide process improvements to include new hire onboarding, recruitment, and training. Participated in HR planning, practices, training, development, and meetings; monitored legal updates and collaborated internally to identify opportunities for best practices, efficiency, and continuous improvement.• Performed exit interviews, identified trends, and recommended corrective actions when appropriate.• Conducted investigations and recommended actions to effectively resolve policy violations. Sought counsel from Legal as necessary to ensure proper risk management. • Developed and implemented initiatives, policies, and programs to complement existing practices, and created consistency across the organization in areas such as performance management and evaluation, onboarding, employee relations, and labor relations.

Oversaw HR functions for eight branches in multiple locations. Managed Employee Relations, Employee Engagement, Training, and Recruitment. Supervised three HR Administrators. Enforced policies and administered payroll.

• Supervised an Operations Administrative Assistant and HR Administrator. Supported 250 employees• Administered the employment function, which includes recruiting and screening applicants, facilitating the use of any temporary employment agencies, and managing the job posting system for internal/external candidates in accordance with company and legal guidelines. Maintained 90% DHL employees and 10% temp agency employees.• Coordinated, facilitated, and/or assisted in all training activities within the facility monthly (safety compliance, orientation programs, job knowledge, and leadership performances).• Developed and implemented human resources policies and procedures, mitigating risk and liability for the organization.• Conducted investigations and acted as the POC for employee communications on corporate programs and policies. • Coach management in resolution of employee relation issues, and provide management with accurate, timely, and effective documentation.• Ensured compliance with all existing governmental and labor legal requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), the Department of Labor, workers compensation, and the Occupational Safety and Health Administration (OSHA)• Maintained employee files, documentation, and database; monitor business metrics and prepare reports.• Reviewed payroll daily and provided reports to the General Manager• Created employee engagement activities to celebrate no OSHA Recordable incidents in over 300 days, Diversity Week, and Holiday Events. Supported community initiatives such as Breast Cancer Walks/Events, Red Nose Day, and Toys for Tots.

• Offered recruiting, employee relations, training, policy, and procedure implementation.• Entered new employees into the HRIS system. Assisted with HR vendor invoicing and maintained employee systems• 401k and pension administrative duties including but not limited to auditing all plans to update termination dates• Provided human resources advice and consultation to employees and management, including coaching and counseling on performance management issues, conflict management, interpretation of employment policies, and resolution.• Post open positions, evaluate candidates to ensure they meet company hiring standards and prepare offer letters. Additional responsibilities included overseeing applicant tracking and conducting recruiting analysis.• Assisted with the administration of medical benefits. Audited and tracked enrollment forms• Maintained compliance and updated all plant safety and environmental programs. These programs included but were not limited to Hazard Communication, LOTO, PPE, Emergency Response Plan, Blood borne Pathogens, etc.• Facilitated the Safety Committee; coordinated agenda, and maintained attendance records and meeting minutes. Conducted periodic compliance audits and documented any findings by generating work orders. Followed up with Maintenance on all safety work orders for completion.• Assisted with the administration of Workers’ Compensation claims to include, but not limited to: recordkeeping, consulting with health care providers, case managers, and Nurse Case managers. Administer light duty – return to work program.• Responsible for initiating, coordinating, and conducting safety and health training, including; weekly huddle meetings, new hire orientation, and annual training of all employees.

• Managed the staffing and generalist needs for four regions totaling over 700 stores in five states. Assisted the District and Store Managers throughout the hiring process including sourcing, interviewing, reference checks, background checks, drug testing and any other pre-employment testing for 713 stores ranging from NY to NC.• Maintained the lowest number of openings per quarter (<10) and quickest fill rate (2.7 weeks) by consulting with operating partners regarding their role in HR process and internal development. • Assisted with the hiring of new staff by identifying quality talent, setting up interviews, contacting candidates, submitting the appropriate documents for verification and approval to hire, pre-employment testing, completion of I-9 paperwork, and examine employee files to answer inquiries and provide information for personnel actions. • Developed reports through multiple applications including Access and Excel to determine trends and other information to assist with recruiting initiatives. Reported weekly and monthly to the Regional Human Resources Manager on staffing needs, turnover, trends, opportunities and other recruiting-related issues for his/her district. • Coordinated job fairs to source potential store level candidates in high-needs markets based on• staffing needs.• Conducted Work Force Planning by working with Ops Partners to forecast recruiting needs and build bench strength.• Communicated with Store Managers to address any store level comments or concerns they have for better retention through the R.E.A.C.H. Program.• Assisted in Employment Relations issues by Partnering with Operations and Regional HR Managers to investigate and solve any employee relations issue.

• Develop an online registration system for easy management. • Update and maintain the Training Catalog and New Employee Orientations Booklet. Plan, develop & implement employee development & technical in-service training programs, writing & selecting training courses and manuals, organizing training programs, collecting and assembling training materials, establishing the objectives and format of courses and programs, determining the needs of program participants and designing programs for effective training. • Conduct presentations to 20-150+ employees regarding interviewing, networking, telephone skills, policies, new employee orientation, etc. Instructs City employees in a wide variety of employee development and technical subject matter areas, such as supervision, organizational communication, motivation, job skills, meeting skills, common or specialized computer software utilization and agency program objectives and procedures.• Develops and revises instructor and student materials and prepares appropriate training catalogs and aids. • Leadership Roundtable and HR Symposium (quarterly event). Assists in planning and developing the curriculum for assigned training programs, developing and selecting training courses and manuals, collecting and assembling training materials, establishing the objectives and format of courses and programs, determining the needs of program participants and designing programs for effective training. • Assists in evaluating, monitoring and providing feedback on training program objectives, procedures and instruction, reviewing the organization and content of training courses, the effectiveness of training equipment and materials, the assessment of training courses by participants and the needs and background of participants and develops, recommends and implements modifications in training programs and courses. • Writes and provides summary reports, issues key findings and makes recommendations to Chief of Training and agencies.

• Provided resume and cover letter writing instruction, and interview preparation via individual meetings, classroom workshops, e-mail correspondence, and telephone. • Created an environment with learning opportunities for students to become better prepared for job search • Maintained a handbook on resume writing, interviewing skills, cover letters, networking, etc. • Held classes on resume writing, interviewing, and job search skills. • Held "mock" interviews for students with appropriate critiquing. • Established and maintained a library of Career Services publications to aid students in field selection, opportunities available, etc. •Provided counseling sessions for students regarding every type of job search skills. •Communicated with students on a one-to-one basis, helping them identify their professional and personal strengths, encouraging them to apply to and interview with a variety of employers, and helping them remain positive and upbeat throughout the job search process. •Maintained employment statistics on graduating class. •Assisted with compilation of employment data for employment and accreditation documents reporting, salary surveys, and employer surveys. •Assisted with expansion of the employer database. •Provided comprehensive career counseling services to students based on individual career needs including individual career consulting, career assessment, career planning and coordination, resume writing assistance and critiques, interviewing techniques including mock interviews, and presentation of skills (effective interviewing) workshops. •Distributed job leads via job boards, email, phone, and class announcements. •Provided general career counseling to assist students with career assessment and job search preparation via individual meetings, classroom workshops, e-mail correspondence, and telephone. • Assured student counseling referrals were provided in a timely manner and counseling sessions were properly documented.

Maintained calendars and schedules. Provided administrative support and technical assistance to the Director and other staff. Produced reports. Implemented policies and procedures. Assisted with the hiring of new staff by setting up interviews, processing paperwork, contacting candidates, and submitting the appropriate documents for verification and approval to hire. Maintained and updated employee records and performance reports. Approved timesheets and prepared personnel-related reports. Communicated daily with staff within the field. Assisted with the organization and logistics of conferences, and represented the agency at Job Fairs. Coordinated travel arrangements for staff. Assisted with setting up telework arrangements and agreements.

Provided administrative support to managers/trainers, performed data entry, scheduled and confirmed customers for career seminars, enhanced the POAC's website and marketing materials, posted jobs on social networking sites, assisted customers with their hiring needs, facilitated training sessions, instructed job seekers in presenting a positive image by providing help with resume writing and interview techniques, answered and directed customer inquiries, maintained paperwork and databases, communicated with other one-stop career offices, greeted and directed visitors managed the organization’s calendar, and handled the PR and marketing tasks for the organization.