• Engage location stakeholders to understand business needs and investigate facts to design and develop HRIS, Time admin and payroll solutions• Manage timeline, cost adjustment and resource allocation on product delivery• Accountable on production execution performance• Lead continuous improvement initiatives• Manage direct team, internal service teams and external payroll service provider• Implement and enhance operating protocols and SOP• Accountable on team service deliveries to ensure SLAs and KPIs are met or exceeded• Accountable on HR shared services financial performance and manage charging to internal businesses• Mentor and coach teams in developing middle layer management and advisory teams• Accountable for portfolios of HRIS, Time Admin and Payroll across APAC, EMEA and NAM• Direct management of people advisory team of 18 FTEs• Vendor management of internal data management team and external payroll provider• Responsible on the migration of processes, knowledge, systems and operating capabilities in alignment with shared services standards and compliance guidelines• Evaluate “as is” processes and develop “to be” process flow and technical architecture• Document and evaluate process flow in developing knowledge base• Maintain tight control over the project schedule, risks, scope of work and budget and collaborate with multiple stakeholders and operational teams* Successfully led payroll transition projects for Canada (2015), United States (2016), Saudi (2017), Bahrain (2018) and Australia (2019)• Anticipate and plan for long-term human resource needs in partnership with location HR and Finance• Build and maintain strong client relationships and provides day-to-day client advice and support• Act as the third level governance structure on escalations and discussions with location senior stakeholders• Promote shared services’ capabilities to location stakeholders and identify new scope opportunities for value added support to locations

Supporting Countries: Canada & United States• Ensure payroll run smoothly for all regular payrolls and off cycles for Canada semi-monthly, Canada bi-weekly, Canada weekly, US bi-weekly• Provide solutions, advice & coaching to team members to resolve issues• Participate in discussion with location payroll vendor manager, HR, system vendor (ADP) to resolve all kind of payroll issues & system issues • First approval for pay runs, post payroll reports, salary payments and 3rd party payments • Ensure all payroll queries from HR & employees are addressed in timely manner• Discuss and provide suggestions or reminder to HR to solve and avoid payroll issues• Review & approve team members’ request to work overtime and on leave• Perform performance review for team members• Review and ensure Standard Operations Procedure and operations manual are up to date• Participate in continuous improvement initiatives• Validate ADP invoices and payroll billing to location to ensure accurate payment• Prepare billing data to location to ensure accurate cost charging

Country: Canada (Headcount 5000)• Process and validate semi-monthly regular payrolls and off cycles • Prepare post payroll reports including ESP (Employee Share Purchase), RRSP & NRSP (Registered Retired Savings Plan & Non-Registered Savings Plan), PD7A (Tax Reports), Garnishment• Prepare 3rd party payment including ESP (Employee Share Purchase), RRSP & NRSP (Registered Retired Savings Plan & Non-Registered Savings Plan), CRA Tax Filing (Income Tax, Canada Pension Plan, Employment Insurance), Garnishment• Prepare ROE (Record of Employment) for employees with interruptions of insurable employment for 7 consecutive calendar days without both work and insurable earnings from employer or salary falls below 60% of regular weekly earnings.• Perform redirect payment for bank rejection• Perform bank time audit and vacation balance audit between Oracle and SAP • Respond to all payroll queries • Perform reconciliation on time data between Oracle and SAP to ensure correct pay calculation and termination calculation• Perform testing for new-year merit rate change• Participate in knowledge transfer for semi-monthly payroll, bi-weekly payroll, and weekly payroll• Perform variance checking for semi-monthly payroll, bi-weekly payroll, & weekly payroll during project period to ensure no variance between Oracle and SAP system and year-to-date data is brought forward correctly• Prepare and document the processes and steps into SOP (Standard of Procedure).

• Country: India (Headcount 2500)• Process and validate regular payroll and full & final settlement• Prepare and validate statutory reports including income tax, professional tax, provident fund, labour welfare fund reports• Prepare bank file & cheque listing for salary payment• Perform testing, work together with payroll system vendor and Country HR when there are changes required such as salary structure, FRP structure and statutory• Maintain payroll data via Oracle interface upload• Perform year end and quarterly return activities to ensure all proofs submitted by employees are captured in system for correct tax calculation and system is configured correctly with new tax slab for new financial year• Respond to all payroll queries • Perform payroll checker for India, Jordan, Oman, Bahrain, Bhutan, and Brunei payroll

• Country: China (Headcount 300)• Prepare and validate payrolls and bank files• Prepare and validate reports such as GL files and statutory reports • Perform eCR testing to ensure accurate system configuration• Respond to all payroll queries

• 1. Country: India Agilent (Headcount 1500)• Process and validate regular payroll and weekly off-cycle• Prepare and validate reports such as GL files and statutory reports • Prepare and validate bank file• Perform reconciliation and mass leave upload during plant shutdown• Perform CR (Change Request) testing to ensure accurate system configuration• Perform year end and quarterly return activities to ensure all proofs submitted by employees are captured in system for correct tax calculation and system is configured correctly with new tax slab for new financial year, leave is carried forward accurately• Respond to all queries from employees through Helpdesk • 2. Country: India Netapp (Headcount 1100)• Prepare payroll process timetable • Process and validate regular payrolls and termination processing• Prepare journal for actual payroll and estimate payroll processing• Process FBP Claims • Prepare reports including Payroll Consolidated Report, Deduction Consolidated Report, ESPP (Employee Share Purchase Plan) Recon, FBP Accrual Report, FBP Master File, Standard Annual Leave Report• Prepare payroll funding forecast for salary and statutory payment• Prepare payment and bank files• Prepare and upload tax report for employees’ view • Perform year end activities to ensure all proofs submitted by employees are captured for correct tax calculation, unclaimed FBP is reconciled and processed accurately, tax calculation spreadsheet is updated correctly with new tax slab for new financial year, and leave is carried forward accurately• Respond to all payroll queries