- managing cafe- stock ordering and checking- monthly report- staff training- handling customers request- events planning

- Cafe set up- Managing cafe- Staff training - Cashier- Food preparation- Stocking taking

- Quality assurance- Site visit to branches in gathering feedbacks as well as encouraging migration to SST- Help Desk logs management- Production Support (Problem Rectification and testing)

Call Quality- Identify the key performance criteria that result in successful calls. These include product knowledge and listening skills.- Select measurable attributes that support each of the performance criteria. Listening skills could include not interrupting the caller, not asking the caller to repeat information, etc.- Determine the overall weight for each criterion in the total call score. - Select the scoring method for each criterion.- Define the monitoring process and performance benchmarks.- To participate in monthly call calibration session with Team Managers.- To assume any additional ad-hoc duties or responsibilities as assigned by the management.- And finally, conduct calibration sessions to work out any bugs.- Conducting mystery call in-order to test the readiness of staffs to handle customers who would like to perform necessary transaction or gather information.Staff Welfare- Staff activities to build up staff morale at work.- Organising events for staff to ease work stress.

- Customer service asst manager in Contact Centre - Dealing with customer's requests, solving customer's doubts and to provide banking info. I have been a mentor after my 3 months with E2 Power and being coordinator for company team building on 2007.Since May 2009 till Oct 2010 - Call Care observer. - Identify the key performance criteria that result in successful calls. These include product knowledge and listening skills.- Select measurable attributes that support each of the performance criteria. Listening skills could include not interrupting the caller, not asking the caller to repeat information, etc.- Determine the overall weight for each criterion in the total call score. - Select the scoring method for each criterion.- Define the monitoring process and performance benchmarks.- To participate in monthly call calibration session with Team Managers.- To assume any additional ad-hoc duties or responsibilities as assigned by the management.- And finally, conduct calibration sessions to work out any bugs.

Guest Service Agent to assist with customer's check-in and check-out cum cashiering. I was preparing myself with all informations such as places to eat and shops as well as multi-tasking dealing with guest informations. Subsequently requested transferred to Housekeeping department being a coordinator. Dealing with room preparation and handling request from in-house customers (staffs mostly).

Signed up 6 years contracts from August 1996 till 2002. I stayed till August 2004 as I wish to save more money to pursue my study. I have completed Junior officers basic course. Trained on dealing with people from all walks of life and to maintain & uphold justice, law and to protect life & property. Served members of public when they needed assistance.

Was being headhunter to join the company (Pub & Disco Cum Restaurant). Managed & trained a team of service staff and to ensure smooth operations for the day. To establish good rapport with customers and to gather feedback.

Worked as a full-time waiter from July 1993 till September 1994 after my Certificate course at Stamford College Kuala Lumpur.

Worked as a part-time cashier from December 1992 till June 1993 when I studied Hotel & Catering management Certificate at Stamford College Kuala Lumpur.