Sifiso Malinga Email and Phone Number

Involved in the implementation of Design Thinking Methodology to enhance the customer experience across all solutions for the Commercial CX Design TeamExperience includes:• Customer and Employee Research interviews• Persona development• Customer journey mapping by means of facilitating internal and external ideation workshops• Multi-interface UX/UI wireframe designs• Prototype-based usability testing with customers and employees• Leading key customer-insights-driven projects within Commercial banking by ensuring a project structure is in place. Including on-time CX task delivery, project budget focus, identification, mitigation of risks, and stakeholder engagement.• Provide insight and understanding on process improvements with a focus on Customer Experience through the journey mapping phase• Manage and ensure the governance framework is adhered to when driving CX projects as well as ensuring all Design thinking principles are adopted and met for all project engagements

Business analyst:Serving to elicit and document business requirements from product owners andrelevant stakeholders in the Business Development Life Cycle of the projects.Bridging the gap between Business and IT by providing use cases based onrequirements to IT teams through project management during the technicalStandard Development Life Cycle by coordinating meeting, overseeing testing,scheduling meetings, tracking issues and presenting feedback to product owners.Experience includes:• Elicitation, analysis and documentation of requirements• Stakeholder feedback including business and technical team alignment• Identification and mitigation of risks• As-Is and High-level To-Be process mapping• Ensure governance framework and standards adherence• Project management through PMBOK methodologiesCustomer Experience Design: Project LeadInvolved in implementation of Design Thinking Methodology to enhance customerexperience across all solutions for the Commercial CX Design TeamExperience includes:• Customer and Employee Research interviews• Persona development• Customer journey mapping by means of facilitating internal and externalideation workshops• Multi-interface UX/UI wireframe designs• Prototype based usability testing with customers and employees• Leading key customer-insights driven projects within Commercial banking byensuring a project structure is in place. Including on-time CX task delivery,project budget focus, identification and mitigation of risks and stakeholderengagement• Provide insight and understanding on process improvements with focus onCustomer Experience through the journey mapping phase• Manage and ensure the governance framework is adhered when driving CXprojects as well as ensuring all Design thinking principles are adopted and metfor all project engagements

Performed time and motion studies on various production lines in themanufacturing industry in companies ranging from breweries, food processing,vehicle spares and logistics management. Conducted the analysis, problem solvingand process improvement of a sauce plant cleaning system for a food manufacturingplant. Drafting of standard operating procedures for the sauce, and meat processing

Drawing up of process maps of production lines and identification of areasof improvement. Creation of standard operation procedures (SOP) for newlyinstalled packaging production lines. Time and motion studies of the existing andthe new packaging production lines to identify problems and opportunities forimprovement. Elimination and/or exploitation of bottlenecks within the packagingproduction lines. Identification, creation, and maintenance of solutions to anyidentified problem areas or opportunities of improvement for all production lines.Follow-up and tracking of key actions from daily production meetings. Root-causeanalysis of recurring and once of production issues. Supervision of productcreation (manufacture) for the new product. Putting process control measures toall production lines to ensure.Experience gained:• Value Stream mapping• Production scheduling• Stakeholder feedback and production issue reporting• Production issue investigation and analysis• Problem identification and resolution through Lean Six Sigma methodologies• Statistical Process Control (SPC) and Statistical Quality Control (SQC)• Time and motion studies• Root-cause analysis• Supervision of product manufacturing and production line installation

Construction of budgets for normal club day-to-day activities, travel, equipmentand inter-club competitions. Recruitment of student boxers from the greaterJohannesburg area. Organization of boxing campus events for fundraising, teambuilding and recruitment. Fitness training and boxing technique coaching of newermembers of the Wits Boxing Club. Team management at inter-university andJohannesburg area competitions.Experience gained:• Coaching• Coordination of inter-university tournaments• Planning of training programs• Planning budgets and tracking expenditure of funds• Coordination with various other Wits sporting clubs