Siful Islam Email & Phone Number

Dhaka, Bangladesh

Mirpur, Dhaka, Bangladesh

I have gained a deep understanding of software systems and troubleshooting techniques. I have developed strong analytical and problem-solving skills, which are essential for identifying and resolving software defects. Additionally, my expertise in expressing technical knowledge to customers has improved my ability to express complex concepts simply and clearly.Furthermore, I am committed to acquiring any new skills needed to succeed in this position on my own. Recently, I am… Show more I have gained a deep understanding of software systems and troubleshooting techniques. I have developed strong analytical and problem-solving skills, which are essential for identifying and resolving software defects. Additionally, my expertise in expressing technical knowledge to customers has improved my ability to express complex concepts simply and clearly.Furthermore, I am committed to acquiring any new skills needed to succeed in this position on my own. Recently, I am learning about testing and I do some manual tests and create test reports also in my current company. My manual testing expertise has given me a good foundation in software quality assurance requirements. I am well-versed in a variety of testing approaches and have carried out extensive test cases to assure the dependability and performance of software products.I am capable of: - Manual Testing- API Testing- Performance Testing- Load Testing- Test case writing- Test design- Creating Test Reports- Analyzing Test Reports- Finding Products bugs and updating the developer team - Analyzing products- Test executionApart from this:- Managing team - Give training for customer support - Worked as a team with a developer and designer- Managing projects- Creating projects ideas- Researching the market for the next ideas - Technical work with the client - Do live meetings with clients and understand their problems and provide them with a possible solutionand many more.Moreover, I have a strong eye for recognizing possible flaws before they affect end users.Achievement:** Successfully test a new feature and update the app** Test web-related issues and update the developers** Finding major issues inside the app and update to the management team. Show less

Mirpur, Dhaka, Bangladesh

My expertise in expressing technical knowledge to customers has improved my ability to express complex concepts simply and clearly. Furthermore, I have gained extensive experience in attending live calls of customers, managing and understanding their queries, and giving them a possible solution based on their queries. Apart from this, I have been accountable for: - customizing existing themes using HTML and CSS, - creating technical documentation, - troubleshooting, -… Show more My expertise in expressing technical knowledge to customers has improved my ability to express complex concepts simply and clearly. Furthermore, I have gained extensive experience in attending live calls of customers, managing and understanding their queries, and giving them a possible solution based on their queries. Apart from this, I have been accountable for: - customizing existing themes using HTML and CSS, - creating technical documentation, - troubleshooting, - managing projects, - project planning, - managing multiple tasks, - analyzing and reporting product defects, - and creating support docs and videos as per client requirements. Achievement:**Being a proactive and quick learner, in my present company after knowing about the apps, I gained several customer reviews for providing good customer support and guiding clients through the features. Show less

Dhaka, Bangladesh