Global Chief Strategy Officer
London, United Kingdom
Ant Hopper and I joined Lowe to build a new agency network, dedicated to serving shoppers in the digital age. Seeing the opportunity to bring together data, behavioural sciences and creativity, we transformed the fledgling retail activation shop into one of the UK’s leading customer engagement agencies. We helped some of the biggest and best companies in the world build ‘customer-out’ campaigns, including Unilever, Google, Diageo, Harley-Davidson, Etihad, Danone, Discovery and Mars.We… Show more Ant Hopper and I joined Lowe to build a new agency network, dedicated to serving shoppers in the digital age. Seeing the opportunity to bring together data, behavioural sciences and creativity, we transformed the fledgling retail activation shop into one of the UK’s leading customer engagement agencies. We helped some of the biggest and best companies in the world build ‘customer-out’ campaigns, including Unilever, Google, Diageo, Harley-Davidson, Etihad, Danone, Discovery and Mars.We established MullenLowe Group UK’s first data planning team and expanded the Open network, with new offices in New York, Paris and Abu Dhabi. MullenLowe Open was merged with MullenLowe Profero in 2020. HighlightsNHS ‘We are the Nurses’The Drum Marketing Awards 2020: Most Effective Use of Data & Grand PrixDMA Awards 2019: 3 x Gold, including Best Customer JourneyHarley-Davidson: Personalising lead nurture and loyaltyEstablished 3 year strategy to leverage Harley’s rich first party data and transforming tech stack across 17 markets.Change Cycle repurchase campaign: 6:1 ROI; Handraiser campaign: 9:1 ROIDMA Award 2020 (Silver): Best Use of EmailGordon’s Yay DelayDMA Award 2018: 2 x Silver (Best Data Strategy, Best Use of Mobile)Etihad: Loyalty Reimagined3 year strategy to reimagine Etihad Guest frequent flyer programmeAverage $2.5m incremental revenue per monthEffie Gold 2018 (Travel for Good)Google Cloud ‘Ask the Cloud’Targeting Enterprise chief technology officer with limited edition Google Home that answered questions about the cloud.. Response: 16% (2.2X benchmark), qualified lead potential $235MEffie Silver 2019, Clio Bronze 2018The British Heart Foundation ‘Bag it Beat it’MAA Gold 2015, Best Integrated CampaignPersil ‘For Whatever Life Throws’Euro Effie Silver 2014MAA Gold, Household Category 2014MAA Bronze, Shopper Marketing 2014 Show less