Silas Evans Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham, North Carolina Area

• Provide direction and leadership for 20+ direct reporting employees• Responsible for the day-to-day activities, guidance and performance of team members• Inspire and motivate team members in a technical response center• Provide feedback, coaching and track performance to achieve set goals• Partner with leadership to identify/implement workflow and process improvements to maximize quality, efficiency and cost effectiveness of team• Track and develop talent within team to prepare and produce future leaders

Raleigh North Carolina

• Develop and implement policies and procedures in a customer service call center• Establish and implement performance and service standards• Proactively resolve issues to reduce negative impact to business continuity• Organize and facilitate meetings to educate and motivate teams with the most current information and issues relating to client needs• Manage a specialized team of 20+ employees• Develop and Organize supervisor staff to ensure compliance and efficient operations• Ensure client satisfaction and maximize revenue by: Achieving and exceeding goals Motivating and retaining staff