Siler Johnston, Cspo, Csm Email & Phone Number

Houston, Texas, Us

• Delivered highly-tailored demonstrations of multiple symplr products, emphasizing areas of greatest value and ROI based on expressed customer requirements and needs• Executed strategic consulting sessions and leveraged system expertise to identify opportunities for customization or implementation of additional services• Mentored and coached growing sales team on technical aspects of the complete suite of symplr solutions• Led key knowledge-gathering and road mapping workshops designed to assist clients in business case creation, helping build stakeholder trust and buy-in for product rollout

Issy-Les-Moulineaux, Île-De-France, Fr

• Responsible for implementing work order process, thereby driving 500% revenue growth• Accelerated client onboarding time by 50%• Strategically interfaced between clients and internal project delivery team to reach and exceed KPIs

Dallas, Texas, Us

• Consulted with clients to maximize solution value and drive solution adoption, engagement, and expansion• Collaborated with account team to ensure account strategy was understood and team was executing against the strategy• Supervised coordination of internal and external departments during high-priority launches and implementations

Dallas, Texas, Us

• Consult with clients to help them maximize solution value and drive solution adoption, engagement, and expansion• Collaborate with account team to ensure the account strategy is understood and all members of the team are executing against the strategy• Oversee coordination of internal and external departments during high-priority launches and implementations

Dallas, Texas, Us

• Help enterprise clients meet strategic business goals through streamlining of critical operations and workflow automation• Leverage system expertise to identify opportunities for customization of client’s system or implement additional services• Deliver highly targeted demonstrations of the TractManager solution based on a client's stated requirements, within the context of the client's business and using their language• Develop and maintain client-first protocols and policies that align unique needs with industry best practices• Utilize system expertise to identify opportunities to customize client’s system or implement additional services• Oversee coordination of multiple internal departments during high-priority launches and implementations• Subject matter expert for all aspects of software and service offerings

Dallas, Texas, Us

• Created and executed company-wide protocols and training collateral• Taught new employees and offered continuing education to collaborating departments on current technology and product innovation• Responsible for troubleshooting software deficiencies, assisting with database optimization, and creating work-arounds for clients until deployment of solutions• Prioritized customer relationships by serving as liaison between customer and internal teams to solve technical problems and propose new feature development

Reston, Virginia, Us

• Identified communication deficits between departments and worked to create partnerships through service-based relationships• Continually worked to reduce waste and overproduction through application of just-in-time and Kanban inventory management methodologies• Mitigated potential roadblocks through proactive communication and risk analysis to achieve a line up time of 98%

Houston, Texas, Us

• Collaborated with supervisors to develop plans that promoted timely completion of projects• Handled, maintained, and supplied materials for the teams assigned; Made sure an adequate supply of tools was available• Recognized as one of the best plumbers helpers based on fact that work was consistently done correctly the first time

• Interacted with customers to properly identify and solve their logistical needs • Secured necessary equipment for jobs especially renting trucks and planning trips• Accurately handled different cash transactions • Trained to operate truck and supervise moving team with the goal of safe delivery of clients’ possessions• Developed a reputation for completing jobs on time, under budget without breakage and in such a way that the customers were highly satisfied with the services received