Siler Johnston, Cspo, Csm Email & Phone Number

Houston, Texas, US

• Delivered highly-tailored demonstrations of multiple symplr products, emphasizing areas of greatest value and ROI based on expressed customer requirements and needs
• Executed strategic consulting sessions and leveraged system expertise to identify opportunities for customization or implementation of additional services
• Mentored and coached growing sales team on technical aspects of the complete suite of symplr solutions
• Led key knowledge-gathering and road mapping workshops designed to assist clients in business case creation, helping build stakeholder trust and buy-in for product rollout

Issy-les-Moulineaux, Île-de-France, FR

• Responsible for implementing work order process, thereby driving 500% revenue growth
• Accelerated client onboarding time by 50%
• Strategically interfaced between clients and internal project delivery team to reach and exceed KPIs

Dallas, Texas, US

• Consulted with clients to maximize solution value and drive solution adoption, engagement, and expansion
• Collaborated with account team to ensure account strategy was understood and team was executing against the strategy
• Supervised coordination of internal and external departments during high-priority launches and implementations

Dallas, Texas, US

• Consult with clients to help them maximize solution value and drive solution adoption, engagement, and expansion
• Collaborate with account team to ensure the account strategy is understood and all members of the team are executing against the strategy
• Oversee coordination of internal and external departments during high-priority launches and implementations

Dallas, Texas, US

• Help enterprise clients meet strategic business goals through streamlining of critical operations and workflow automation
• Leverage system expertise to identify opportunities for customization of client’s system or implement additional services
• Deliver highly targeted demonstrations of the TractManager solution based on a client's stated requirements, within the context of the client's business and using their language
• Develop and maintain client-first protocols and policies that align unique needs with industry best practices
• Utilize system expertise to identify opportunities to customize client’s system or implement additional services
• Oversee coordination of multiple internal departments during high-priority launches and implementations

Dallas, Texas, US

• Created and executed company-wide protocols and training collateral
• Taught new employees and offered continuing education to collaborating departments on current technology and product innovation
• Responsible for troubleshooting software deficiencies, assisting with database optimization, and creating work-arounds for clients until deployment of solutions
• Prioritized customer relationships by serving as liaison between customer and internal teams to solve technical problems and propose new feature development

Reston, Virginia, US

• Identified communication deficits between departments and worked to create partnerships through service-based relationships
• Continually worked to reduce waste and overproduction through application of just-in-time and Kanban inventory management methodologies
• Mitigated potential roadblocks through proactive communication and risk analysis to achieve a line up time of 98%

Houston, Texas, US

• Collaborated with supervisors to develop plans that promoted timely completion of projects
• Handled, maintained, and supplied materials for the teams assigned; Made sure an adequate supply of tools was available
• Recognized as one of the best plumbers helpers based on fact that work was consistently done correctly the first time

• Interacted with customers to properly identify and solve their logistical needs
• Secured necessary equipment for jobs especially renting trucks and planning trips
• Accurately handled different cash transactions
• Trained to operate truck and supervise moving team with the goal of safe delivery of clients’ possessions
• Developed a reputation for completing jobs on time, under budget without breakage and in such a way that the customers were highly satisfied with the services received