Responsible for the delivery of end user computing technology for HSBC in the UK and Europe. Includes design, engineering, business engagement, product delivery, support, IMAC for end user devices and ATMs and supporting infrastructure.

Responsible for the delivery of end user computing technology for HSBC in the UK. Includes design, engineering, business engagement, product delivery, support, IMAC for end user devices and ATMs and supporting infrastructure.

Responsible for IT provision and support for end user devices and self service equipment.This covers all business functions, with different models in place for specific customer groups. This includes premium offerings to the UK based Group Executives, the Trading floors, Global Banking and Markets and Private Banking.

Manager of the Intranet, Email & Collaboration team, with responsibility for the implementation, infrastructure management and 3rd Level support of the collaboration technologies provided to the EMEA region, hosted out of the regional data centres in the UK. This consists of E-mail, Instant Messaging, Intranet, Sharepoint, Legal and Compliance archive, Filenet document management, Social Media Technologies and various Lotus Domino based applications.

I was responsible for the UK IT Service Desk, based in India. In addition I had onshore teams undertaking Desktop Incident Management, Change Implementation, Service Quality and Supplier Management. They were responsible not only for the quality of service provided by the Service Desk, but also for monitoring and addressing service quality in all teams who incidents are escalated to. I ensured an excellent service was provided by a team which deals with an average of 35,000 calls per month… Show more I was responsible for the UK IT Service Desk, based in India. In addition I had onshore teams undertaking Desktop Incident Management, Change Implementation, Service Quality and Supplier Management. They were responsible not only for the quality of service provided by the Service Desk, but also for monitoring and addressing service quality in all teams who incidents are escalated to. I ensured an excellent service was provided by a team which deals with an average of 35,000 calls per month across all end user facing technology. In addition, I had responsibility for managing the relationships with suppliers providing hardware maintenance for desktop/laptops in the UK un-manned Head Office and Retail estate, Distributed Servers, high volume scanners and the UK Apple Estate. Show less

I was responsible for 2nd level Desktop Support for Middle and Southern England and Wales. This involved managing teams split across numerous buildings in London (including the Head Office in Canary Wharf), Winkfield, Birmingham and Southampton who provided remote and deskside support, along with hardware installation for all Head Office and Retail sites in the region. I was also responsible for Audio Visual/Video Conference support/maintenance and event management for all UK locations, from… Show more I was responsible for 2nd level Desktop Support for Middle and Southern England and Wales. This involved managing teams split across numerous buildings in London (including the Head Office in Canary Wharf), Winkfield, Birmingham and Southampton who provided remote and deskside support, along with hardware installation for all Head Office and Retail sites in the region. I was also responsible for Audio Visual/Video Conference support/maintenance and event management for all UK locations, from mid 2008 until August 2009. Show less