Silje Berg Email & Phone Number

Ballerup Kommune, Region Hovedstaden, Danmark

As a Customer Engagement Manager, I am dedicated to driving business growth by aligning client needs with tailored solutions, optimizing their IT environments, and ensuring long-term success. With a focus on internal sales processes and close collaboration with strategic partners, I help clients realize the full potential of their technology investments.Key Responsibilities:• Lead end-to-end customer onboarding, ensuring a seamless transition and integration into our solutions, driving immediate value and satisfaction.• Manage stakeholder relationships, both internally and externally, to align business goals, deliver impactful outcomes, and enhance client retention.• Collaborate with sales teams and strategic partners to drive revenue growth, identify new opportunities, and implement solutions that meet client objectives.• Oversee project management activities, ensuring that client projects are delivered on time, within scope, and meet agreed-upon expectations.• Guide clients in maximizing the potential of their IT environment, identifying key areas for improvement and offering strategic advice for optimization.Qualifications & Skills:• Expertise in sales processes, client relationship management, and working with strategic partners to drive customer success.• Strong project management experience, including planning, execution, and stakeholder alignment.• Proven ability to understand complex IT environments and align solutions to client needs, delivering measurable business results.• Excellent communication, negotiation, and stakeholder management skills to ensure the smooth delivery of client solutions.

As a board member of District Skovlunde Institutions, I provide strategic guidance and contribute to decision-making processes to ensure the effective operation and development of the institutions. My key areas of focus include:Developing and implementing long-term strategies for the institutions.Overseeing budgets and resource allocation to ensure financial sustainability.Supporting educational initiatives and quality improvements in child care and learning.Participating in quarterly meetings to discuss future objectives and evaluate ongoing projects.

København, Hovedstaden, Danmark

GetWhy is global insights provider, that with empathy at its core, redefines the boundaries of qualitative research and emphasizes the value of being truly customer-centric.Key responsibilities:- Lead top tier clients across industries, such as Grundfos, LEGO, Bankdata, Fiskars etc. - Trusted thought partner translating insights into business impact- Identify, build and maintain professional win-win relationships- Educate and consult companies on how to co-create with their customer segments)- Deploy customer feedback into companies' product, digital, marketing & business developmentIn more details - l've helped companies deploy customer insights to:- Understand customers' core needs, journeys, pains, drivers- Create, develop, validate new service or campaign concepts- Build and launch new campaigns or propositions to market- Build and refine new digital flows, solutions, tools/features- Optimize digital assets, boost conversion & user experience

Northern And Eastern Europe

- Analyse and implement strategy for new regional set-up- Lead projects and initiatives to continuously improve the regional processes and activities- Report status quo on projects and activities to management board- Coordination and ongoing support – IT, Marketing and Business processes

Denmark

- Project management / Transformation / IT-support- Optimization of internal processes and workflows- Digital transformation of internal & external platforms- Responsible marketeer (budgeting, portals, platforms, SoMe)

Ballerup, Denmark

 - Key account business planning  - Sales representative for new and existing costumers - Project planning - supporting sales specialist in technical solution in the scope of tender specifications  - Responsible for our Solution Partner Contracts and KPI achievements  - Contract negotiations - Stakeholder ManagementKey achievements; - I have increased market share with new costumers and new innovative approach - Successful implementation of communication strategy for our Real Estate department - Planed business developing strategy in cooperation with stakeholders

Responsibilities/Competencies: Leading skills, planning processes, creative concept development, budget planning, operations planning, customer experiences and employee management.

Axeltorv, København

Responsibilities/competencies: Management, online media, business development, motivation of 250 employees, intercultural communication, costumer relationships, responsible for selected stakeholders, implementation and strategy, graphical designs, POS material.

Hd 2.Del Int. Business, Course In International Management And Strategy

Bachelor'S Degree, International Sales And Marketing Management

I have trough this education developed knowledge and comprehension of business practice, applied theory as well as methods used for sales.

Ap Graduate In Marketing Management

Competencies: applied science, providing a combination of economic, communicative and cultural subjects with emphasis on international.

Hgs

Personal Trainer

Personal development; Coaching, motivation and diet & nutrition

Bachelor'S Degree, International Sales And Marketing