Matias Gabriel Sillitti Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

+ Milestone Technical Trainings (Milestone Solution Design, Technical Configuration Level 1& 2, Smart Client Skills, etc.)+ Conduct training courses throughout the regions in online or face-to-face format+ Support Milestone partners by delivering other customized training and services where needed+ Provide Quality knowledge transfer to business partners in various settings+ Manage attendees’ expectations to ensure quality knowledge delivery+ Manage technical… Show more + Milestone Technical Trainings (Milestone Solution Design, Technical Configuration Level 1& 2, Smart Client Skills, etc.)+ Conduct training courses throughout the regions in online or face-to-face format+ Support Milestone partners by delivering other customized training and services where needed+ Provide Quality knowledge transfer to business partners in various settings+ Manage attendees’ expectations to ensure quality knowledge delivery+ Manage technical systems/tools/equipment related to courses Show less

Barcelona, Catalonia, Spain

- Provided all-tier technical support for Milestone customers, partners, and employees by phone and e-mail.- Produced documentation and offered internal training as the technical support team expanded.- Took on a help-desk/sysadmin role in our small-but-growing Americas GTM organization.- Handle level 1 and 2 support cases.- Help in troubleshooting more complex issues, identifying failures, and escalate to backline team.- Assist partners and customers in understanding the… Show more - Provided all-tier technical support for Milestone customers, partners, and employees by phone and e-mail.- Produced documentation and offered internal training as the technical support team expanded.- Took on a help-desk/sysadmin role in our small-but-growing Americas GTM organization.- Handle level 1 and 2 support cases.- Help in troubleshooting more complex issues, identifying failures, and escalate to backline team.- Assist partners and customers in understanding the nature of the faced issues and ensure their satisfaction.- Writing knowledge-base articles for the known issues, how-to troubleshoot, and resolution steps.- Provide higher level assistance for Support Professionals.- Prioritizes own tasks effectively, makes tradeoff decisions, and Completes tasks to agreed timelines.- Perform Professional Services (system installation, configuration, health checks, upgrade and system migration) for customers.- Deliver knowledge transfer sessions for the support team and other teams within the company.- Conduct Webinars for partners. Show less

Barcelona, Catalonia, Spain

- First point of contact for Milestone Partners regarding basic customer-facing issues.- Answering technical queries through telephone, ticketing system or email.- Troubleshooting Product issues and identifying if the issue is within the software or the environment by remote assistance and log analysis methods/skills.- Ensure cases and assigned tasks are handled within the SLA and follow the support standards and best practices.- Provide timely status updates to partners and… Show more - First point of contact for Milestone Partners regarding basic customer-facing issues.- Answering technical queries through telephone, ticketing system or email.- Troubleshooting Product issues and identifying if the issue is within the software or the environment by remote assistance and log analysis methods/skills.- Ensure cases and assigned tasks are handled within the SLA and follow the support standards and best practices.- Provide timely status updates to partners and customers.- Writing knowledge-base articles for the known issues, how-to troubleshoot, and resolution steps.- Escalate cases up the support chain in a timely and effective manner.- Follow systematic approach in solving problems and taking an increasingly challenging task.- Collaborate within the team and share information/knowledge with the team members.- Gives and receives constructive feedback to strive for continuous self-improvement.- Conduct Webinars for partners. Show less

Ciudad De México, México

Support Engineer - MTS Americas- Provided all-tier technical support for Milestone customers, partners, and employees by phone and e-mail.- Coordinated with software development team in Denmark to document, reproduce, and resolve bugs.- Produced documentation and offered internal training as the technical support team expanded.- Took on a help-desk/sysadmin role in our small-but-growing Americas GTM organization.- Handle level 1 and 2 support cases.- Help in… Show more Support Engineer - MTS Americas- Provided all-tier technical support for Milestone customers, partners, and employees by phone and e-mail.- Coordinated with software development team in Denmark to document, reproduce, and resolve bugs.- Produced documentation and offered internal training as the technical support team expanded.- Took on a help-desk/sysadmin role in our small-but-growing Americas GTM organization.- Handle level 1 and 2 support cases.- Help in troubleshooting more complex issues, identifying failures, and escalate to backline team.- Assist partners and customers in understanding the nature of the faced issues and ensure their satisfaction.- Writing knowledge-base articles for the known issues, how-to troubleshoot, and resolution steps.- Provide higher level assistance for Support Professionals.- Prioritizes own tasks effectively, makes tradeoff decisions, and Completes tasks to agreed timelines.- Perform Professional Services (system installation, configuration, health checks, upgrade and system migration) for customers.- Deliver knowledge transfer sessions for the support team and other teams within the company.- Conduct Webinars for partners. Show less

Buenos Aires, Provincia De Buenos Aires, Argentina

https://savetracksa.com/

Ciudad Autónoma De Buenos Aires, Argentina

UCES - Online TrainingCertification in Digifort Video Security Systems Certification in Digifort License Plate Reading SystemsAs a technical trainer, my tasks were to write the program and complete content for the technical certification course for Digifort VMS and Digifort / Neural Labs license plate recognition system.The content was written in audiovisual format consisting of short videos that developed the content of the certification supported by PDF documentation.

Argentina

- Remote support for clients in LATAM- On-site support- Technical content writing- Technical training and certification for integrators and distributors- Development and monitoring of PoCs- Technical Assistance: SAFR (RealNetworks) - Briefcam - Neural Labs

Vicente López, Buenos Aires

Technical area coordinationPre and post-sale technical support.Training for trade unions.Repair and configuration of equipment.Project assistance.

Palermo, Caba, Buenos Aires

Technical support via telephone.TCP/IP / LAN / WLAN / VOIP

Argentina

Technical support for usersIP telephony; digital TV; TCP/IP.

Licenciatura, Música Y Tecnología

Licenciatura, Artes Multimediales