Workshop Manager
Australia
• Overseeing daily operations with meticulous attention to detail• Visiting sites for scoping and work planning• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of technical, sales, administrative, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies and increase competencies• Sourcing parts and materials; liaising with suppliers for technical data, quotes, orders and logistics• Data entry and database management, maintaining meticulous records including JSA• Reading and interpreting technical documentation• Producing various technical reports, proposals, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing service assistants effectively, to ensure customer growth, brand awareness and operational excellence
