• Review and manage financial information and adjust operational budgets to promote profitability• Develop and implement client satisfaction strategies, support top-level decision-making and strategy planning, serve as key advocate for various personnel issues• Manage the hiring and training process for employees through effective training and development, preform employee evaluations for continuous growth• Oversee client support process and make improvements as needed to deliver high client satisfaction• Manage employees and maintain culture based on trust and group problem-solving• Oversee day-to-day business production activities in accordance with business objectives• Revise and formulate policies and promote their implementation• Analyze, implement, and improve the law firm's processes and software to deliver the best client experience and align company resources

• Manage a small team and maintain culture based on trust and group problem-solving.• Ease team transitions, guide new employee orientation through effective training and development, preform employee evaluations for continuous growth.• Develop and implement client satisfaction strategies, support top-level decision-making and strategy planning, serve as key advocate for various personnel issues.• Oversee day-to-day production activities in accordance with business objectives.• Analyze, implement, and improve the law firm's processes and software to deliver the best client experience and align company resources.

Managed the client experience from first contact within the firm to a life time relationship as their needs change and evolve over time.• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Developed unique and personable relationships with clients and resolved problems to increase client referrals and establish long-term business growth.• Liaised with marketing and attorneys/owners to develop solutions and accomplish shared objectives.• Managed revenue and invoicing, process flows, operations support and the client experience for over 300 clients.• Monitored the firm's performance, analyzed financial and client metrics data and reported information to attorneys/owners.

Marketing & Design• Strategized with business owners and designed easy to use websites for clients.• Conducted target market research to discover their ideal target market, customer needs, and develop brand identity.• Worked with clients to create print and online marketing materials.• Managed independent contractors to maintain high client satisfaction.

One of my most memorable & cherished work experiences. Fully immersing in another culture opens your mind to a whole new world.• Orchestrated smooth and efficient program development by collaborating cross-functionally across various cultures.• Developed strong relationships with a wide variety of multi-cultural individuals to improve community bonds.• Maintained and oversaw the local community center.• Organized and managed various programs development from conception through successful execution for the local community.

Intern

Intern

Working for Career Services my main responsibilities included: Helping students of all majors with their resumes and interview skills.Connecting with employers for job internship opportunities for students and alumni.Managing the Southern’s online recruiting system- CAREERlink, part of NACElinkHelping with the development of Career Symposiums Presenting resume help and CAREERlink sessions

Being a part of Campus Ministries is a very rewarding experience. This job has entailed:Facilitating community building and support for studentsCoordinating and leading small group development Organizing, planning, and leading weekly small group discussions and out-reach programsCoordinating campus-wide events Overseeing and mentoring several LifeGroup CoachesFacilitating small group training to over 80 studentsCreating and implemented leadership training for 20 coaches