Silvano Grasso Ii Email & Phone Number

⦁ Responsible for technical and operational support to users of all technology either by telephone, messaging, or email for PC desktop hardware and software packages, or through remote assistance login. ⦁ Worked with multiple facilities under multiple companies.⦁ Responsible for direct technical support on a wide range of issues⦁ Learned various software and technical needs within a short amount of time⦁ Setup and imaged brand new computers according to the specific client's wants and needs⦁ Worked with Outlook, SharePoint permissions, 365 Admin Center, Azure Active Directory, on-premise Active Directory, and print management for each facility⦁ Have a basic understanding of profile redirection, group policy management, and SSL VPN/RDP configurations in order to permit remote work for clients.

Charleston, South Carolina Area

• Responsible for technical and operational support to users of all technology either by telephone, on-site for PC desktop hardware and software packages, or through remote assistance login. • Part of a two-man team responsible for closing support tickets for all Town users. Typical user totals range between 700 and 750 employees. Average support ticket levels ranged between 25 and 40 tickets daily.• Responsible for setting up all non-essential employees with telework capabilities with in a 3-business day period, prior to COVID-19 pandemic. • Ensure continuity of telework operations for the Town during the COVID-19 pandemic.• Ensuring all equipment issued to employees is logged and tracked.• Primary IT team member responsible for setting up new employees in the system, and ensuring the employee has all necessary login credentials, equipment, and proper training on equipment issued.• Monitor devices on the Town network and responsible for addition of new devices and removing out of service devices. • Provide troubleshooting for all types of equipment to include scanners, monitors, laptops, printers, mobile devices, tablets, and GIS plotters.• Issue employees’ access and assist with employee set up of private Town VPN.• Provide technician support for all equipment issued to first responders. • Worked with finance and procurement department to track and dispose of grant purchased assets. • Expert level experience with the following platforms: Microsoft, Windows 10, Active Directory, Sys Aid Ticketing System, LogMeIn, and Windows Pro.• Working knowledge and experience with troubling shooting the following programs: Apple, Adobe Acrobat Pro, DCR2, ScanSnap, Sophos Anti-virus, NovoPro, BluePrince, Mitel Communicator, ArcGIS, PDQ Inventory and PDQ Deploy, Reportbeam, and mobile CAD for first responders.

• Regularly provided protection for both nuclear assets and personnel.• Service missions included helicopter insertion and extraction, compound clearance, suspected enemy leadership search and retrieval, weapon cache clearance, IED route clearance, Camp Leatherneck attack deterrence, and hidden GPS implementation to track enemy movement.• Attended Cold Weather Survival Training at the Marine Corps Mountain Warfare Training Center (MCMWTC) in Bridgeport, CA.• Responsible for daily operations of military equipment such as MRAPs and MATVs.• Part of overseas operations in Afghanistan.