Samantha Silva Email & Phone Number

Malden, Ma, Us

Wakefield, Massachusetts, United States

★ Overseeing translation operations for the Payment Card Industry Security Standards Council (PCI SSC) ensuring precise and punctual delivery.★ Expertly managing end-to-end translation projects, ensuring quality assurance, and exceeding client expectations. ★ Proven track record in strategic communication, hands-on leadership, and effective budget oversight for impactful results. ★ Adept at fostering collaboration with clients, stakeholders, and translation teams to achieve successful project outcomes. ★ Known for a proactive approach to problem-solving and strong project administration skills.★ Directed the development and delivery of translated materials in alignment with client strategic plans, resulting in a 33% increase in translated documents within the first year.★ Demonstrated fiscal responsibility by reducing 2023 translation expenses by 72.68% from the previous year while increasing document translations by 23.97%.

Wakefield, Massachusetts

★ Oversaw strategic planning in alignment with client objectives. ★ Instrumental in formulating client policies and procedures, fostering growth, involving cross-functional collaboration, providing valuable guidance for program success.★ Oversaw various programs, resolving inquiries for seamless execution, and generating insightful reports for decision-making. ★ Managed live events, ensuring adherence to deadlines, and provided booth support, managing logistics both internationally and domestically. ★ Provided support and proctored training classes for up to 40 candidates in Portuguese, ensuring smooth operations, resolving conflicts, and maintaining adherence to schedules.★ Managed the translation of documents and revamped the Translation Program.

Wakefield, Massachusetts

★ Led diverse programs catering to both large-scale initiatives involving 800 companies and specialized programs with over 1600 certified individuals.★ Managed insurance documents, where I proactively identified and implemented innovative solutions to enhance processes. ★ Delivered prompt responses and provided exceptional customer service, consistently ensured the smooth operation of programs under my purview.

★ Excelled in delivering professional and considerate customer support, adeptly resolving complaints and fostering robust relationships. ★ Comprehensive management of diverse programs and training initiatives offered by PCI SSC, encompassing responsibilities from application approval to webcasts and newsletter creation, billing, and daily inquiries. ★ Provided effective supervision and support to the support staff, optimizing workflow efficiency during peak volume periods. ★ Collaborating closely with the Marketing and Communications team, I contributed to the development and implementation of impactful communication initiatives.

Boston, Ma

★ Developed targeted leads to drive a start-up launch providing software for education management.★ Aided in transitioning registration processes from paper to an online platform.★ Engaged in extensive industry research to identify and qualify 1,500+ leads.★ Ensured quality in accordance with established guidelines and stakeholder expectations, engaging in lead generation efforts resulting in 25% month-over-month pipeline growth during the first two quarters.★ Gathered data, organized and maintained a comprehensive database, directing information for management decision-making.★ Organized potential leads for strategized campaigns, creating relevant Google tables to permit improved targeting on short lead times.

Winchester, Ma

★ Maintained constant and consistent control of two boys from birth to five years of age.★ Maintained strict confidentiality with sensitive information.★ Communicated information to protect family interests.★ Ensured a safe and appropriate child environment to motivate learning.★ Developed, organized and executed various events and daily activities.★ Facilitated smooth household operations, completing tasks as warranted.★ Identified appropriate teaching strategies to promote learning.★ Developed critical rapport with the family and children.★ Guided children in social manners and problem resolution techniques.

Malden

★ Provided seasonal assistance on a part-time basis to foster a positive guest experience.★ Organized and maintained calendaring systems to manage room bookings.★ Prepared invoices and recorded payments.★ Managed sensitive financial data.★ Delivered courteous, professional and tactful assistance to all guests, resolving complaints.

North Reading

★ Managed and coordinated daily activities for two children★ Improved behavioral issues and managed daily crises★ Achieved incredible lasting bonds with the family

Bachelor'S Degree, Business Administration And Management, General, Current Gpa 3.987

Consecutively on the Dean’s List every semester (2014 - 2017) Awarded Matthew E. Smith Scholarship (Excellence Award 2015-2016)

Associates Degree, Business Administration And Management, General, 3.96 Gpa

Activities and Societies: Member of PTK (Phi Theta Kappa Honor Society)On the Dean's List every semester (2010-2014) Courses consisted.