Greetings! I am a strategic customer and improvement- centric professional offering 15+ years of experience supporting best-in-class cross-functional teams to surpass customer expectations within fast-paced financial services environments. I bring a subject matter expertise in benefits administration, federal, state and company regulatory compliance, employee relations, and strategic planning. Passionate, dedicated, driven leader skilled at process improvement, customer service, training, helping, and leading employees to position companies for success. To streamline success, I combine end-to-end capital projects execution, financial and account management acumen, and a “people first” mindset to drive employee, stakeholder, and customer satisfaction while achieving corporate goals and vision and offer deep experience in relationship building, and customer education, retention, and satisfaction!My career path is marked by success in assisting customers with account questions, billing, cancellations, and other queries, forwarding formal customer questions and complaints to the assigned specialist or other appropriate staff, and ensuring appropriate actions are taken to resolve customers problems and concerns. Furthermore, answer inbound telephone inquiries, make outbound calls when necessary, prepare and process correspondence, and fulfill all customer needs.To learn more about myself and my story, please send me an InMail message or email me at denisesilver14@gmail.com!