Mark Silverberg Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

ℹ️ Airtable offers a user-friendly relational database and application building platform with no-code, low-code, and code-forward automation and extensibility options. 🏆 President's Club (2022)🏆 Company-wide peer-nominated/leadership-chosen One Team culture award (2023 Q4 winner; 2024Q3 nominee)🏆 Services team leadership-nominated annual Customer First Award (2023)🏆 3x Services team leadership-nominated top performer (2021 Q2, 2021 Q3, 2022 Q3)🏆 2x Services team peer-nominated "GOAT" for our one-team value (2022 Q3, 2023 Q1)• 🤝 Collaborate with Customer Success and help strategic customers realize value through use case discovery, integration design/documentation, and hands-on support during solution implementation. Customer NPS score of 94. • 👥 Provide guidance and mentorship to teammates on technical and customer management topics; collaboratively set standard operating procedures for working with customers and documenting solutions.• 🚀 Conceived the idea for and launched "Airtable Labs", a new GitHub organization that has grown to 10+ repositories showcasing general and specific integration examples in more than 5 programming languages. • 📊 Developed and open-sourced the Tableau Web Data Connector for Airtable in response to customer demand. The connector is relied upon by over a dozen Fortune 500 customers for data visualization and reporting.• 🗣️ Consistent stakeholder and trusted voice of the customer for internal Product and Engineering teams, especially on developer, enterprise, and security topics. Regularly consulted on feature, prioritization, policy, and communication decisions.• 🛠️ Contribute new features, updates, and bug fixes to the Engineering team's NodeJS mono repo. For example, a form builder and user experience improvement I built has been used by over 500 distinct Enterprise Accounts.

San Francisco, California, Us

ℹ️ Slack makes people's working lives simpler, more pleasant, and more productive.🏆 Q3 2019 Brain 🧠 Award ("Agile and innovative, you adapt to any situation")• 📐 Technical lead for customer engagements and SME on topics including custom Slack app development, Identity and Access Management (IAM, SSO, SCIM), compliance (eDiscovery, DLP, Audit Logs), and the strategic roll-out of the Slack channel-based communication platform in organizations ranging from 50 to 50,000 users.• 👨‍🏫 Facilitated and delivered in-person and online platform overview and hands-on training to customer developers; helped launch Slack's first Developer Certification Program as technical SME • 🏗 Co-created internal application generator tool to increase quality/agility and decrease time/cost for paid custom development projects• 🤝 Participated cross-functionally with Developer Relations, Product, and Engineering to provide input on upcoming features and escalate issues when necessary• 🤗 Contributed to customer and third-party developer ecosystem on SlackCommunity.com and Github

San Francisco, Ca, Us

ℹ️ Domino makes data scientists more productive and facilitates collaborative, reproducible, reusable analysis. Available on public and private clouds as well as on-premises.🏆 2019 Field Team Awards: People's Choice team member• 📈 Accountable for the technical success of named accounts, expanding the product footprint in terms of users and contract size.• 🔧 Deployed our enterprise data science platforms on-premise and in the cloud at large corporations ($10B+ revenue) across finance, science, education, and manufacturing sectors.• 👥 Mentored new team members and served as an escalation point for pre- and post-sales field teams, ensuring seamless customer support.• 📚 Provided training and conducted hands-on working sessions for data scientists and IT stakeholders.• 🚀 Implemented field-engineered solutions to unblock and delight customers; collaborated with Product and Engineering teams to bring enhancements to the core product.• 🤝 Developed partner integrations, responding to customer demand, including SAS, H2O Driverless AI, and Mathworks Matlab.• 📝 Redesigned API documentation and maintained an up-to-date Python SDK.

San Francisco, Ca, Us

Plano, Texas, Us

ℹ️ Socrata is an open data platform for transparency & data-driven decision making. Acquired by Tyler Technologies.🏆 2015 Employee of the year🏆 Sales Engineer of the Quarter• 🏗️ Architected solutions to help organizations manage, share, and explain their data more effectively• 🤝 Responsible for technical relationship with prospects and customers including CMS, CDC, and NIH.• 🚀 Worked closely with Customer Success/Implementation teams to implement and launch programs• 👩‍🏫 Trained customers, partners, and external developers on how to use APIs and web visualization frameworks to communicate data

ℹ️ Two clinicians and I formed Social Health Insights after winning the 2012 US Department of Health and Human Services Innovation Challenge (https://www.phe.gov/Preparedness/news/Pages/mappyhealth-120913.aspx). We offered a combination of custom product development and consulting services for government, healthcare delivery organizations, and health-tech startups. • 🚀 Responsible for in-house and customer solutions using best-of-breed tools including agile development (Pivotal Tracker) and source code management (Github).• 🏗️ Developed multiple web-based applications that leverage cloud solutions providers such as Amazon Web Services and Heroku for cost-efficient and scalable solutions.• 🤝 Customers included Federal and state government health agencies (US Department of Health and Human Services, State of Indiana), healthcare delivery organizations (Intermountain Healthcare), health information system vendors (RazorInsight EMR), non-profits (World Health Organization, Institute for Healthy Air Water and Soil), and health IT startups (Diagnotes, Lodestone Logic).

Arlington, Va, Us

HealthCentral empowers people to improve and take control of their health and well-being. HealthCentral consists of 35+ condition specific health sites that empower people with information, tools and community support. HealthCentral was acquired by Remedy Health Media in 2011.• 📊 Responsible for feasibility analysis, business planning, and technical creation of initiatives centered around third-party data and social media network behavior• 🧪 Proof-of-concept builder and lead integrator of dynamic content partnerships• ⛏️ Conceptualized and executed Twitter data mining project to engage and grow community by answering 500+ targeted and trending health questions per week

Orlando, Fl, Us

• 🧪 Contributing member of external advisory team to guide and test new unified communication APIs• 🛟 Assisted with developer-centric effort to spread awareness of Voxeo Labs' innovations• 📝 Published code examples, blog posts, and documentation

Master Of Science (M.S.), Management Information Systems

Bachelor Of Business Administration (B.B.A.), Information Tech

Diploma, Magnet High School