Mark Silverman Email & Phone Number

Oceanside, Ny, Us

New York, Ny, United States

Greater New York City Area

OPERATIONS MANAGER May 2015-Present - Shanghai Shenda America LLC, New York, NYAn importer / manufacturer of both Men’s and Women’s Apparel. • Manage all International logistics from production countries to the United States and to other foreign locations.• Created all SOPs for International shipping, U.S. Customs requirements• Negotiated all International Freight rates with forwarder.• Lead contact with Production Departments and Manufacturing facilities to insure on time delivery.• Trained and directed staff in order processing, allocation, shipping and customer service Departments.• Supervised 3PL warehouse facilities and on the East and West Coast, making sure they are processing correctly, on time, keeping within proper cost constraints.• Maintained all inventory for accuracy.• Responsible for all final product costing.• Oversee Customer Vendor Compliance requirements, analyzed any customer chargebacks for validity and charged back to the proper department accordingly.• Coordinate with sales/management all B2B and D2C – eCommerce requirements, integration, Customer Service issues• Personally, handled all EDI setup between our computer ERP systems and our customers’.• Trained company staff on company ERP system• Main contact person for any corporate computer system issues, both software and hardware – • Liaison with outside IT and Corporate Software Companies as needed.• Issued and managed all Letters of Credit.• Handled all U.S. Customs IssuesSpecial ProjectsAssisted Corporate Management in various projects Insurance issues / Auditors General Office management - purchasing supplies, maintenance

New York, Ny, United States

LOGISTICS/OPERATIONS/PRODUCTION MANAGERAugust 1994 to April 2015 – MM& R Inc., New York, NYAn importer, manufacturer of Women’s Apparel• Became manager of company owned warehouse staff (15 employees) and multiple 3PL warehouses on West Coast.• Coordinate with production and sales teams to insure on time performance.• Supervise staff for Order processing / allocation / shipping.• Controlled all International logistics / U.S. Customs• Negotiated Intl Freight Rates• Responsible for all inventory control and accuracy• Responsible for all Vendor Shipping Compliance – minimized vendor chargebacks• EDI integration • eCommerce B2B/D2C systems and customer service• Point person for computer Systems Development and maintenance

New York City Metropolitan Area

DOMESTIC/IMPORT MANAGER – August 1990-1994 – MM& R Inc., New York, NY• Assisted in the development of both Domestic and Foreign Manufacturing / Importing• Negotiated all Import Transportation Rates• Responsible for all U.S. Customs entries• Calculated all final product costs domestic and import• Maintained production schedules both Domestic / Foreign• Assisted production team to Issue all factory cutting • Production schedule planning• Domestic Factory Quality Control