Silvia Albuquerque Email & Phone Number

Toronto, ON, CA

Ontario, Canada

• Assisted customers in resolving problems troubleshooting issues and ensuring a seamless resolution process while actively attending to customers concerns.
• Responded to customer inquiries through phone, email, chats, addressing concerns and providing service information, offered appropriate solutions, empathized with situations.
• Maintained accurate records of customer information, interactions and transactions using CRM software.
• Collaborated with cross functional teams to escalate complex issues and ensure prompt resolutions.
• Managed high call volume during peak periods, ensuring minimal wait time and effective services and ability to adapt to different customer personalities.

Etobicoke, Ontario, Canada

• Conflict resolution: Successfully resolved conflicts and customer complaints, increased productivity, improved team morale, enhanced customer experience, and positive feedback.
• Customer service: provided top-notch customer service by addressing complaints and inquiries, resulting in elevated customer satisfaction and aggregated sales.
• Inventory management: Track stock movement, ensured products are well stocked to meet customer demand, and backend operations like receiving processing, and inventory organization.

Toronto, Ontario, Canada

• Assist customers, acknowledge, answered questions responsive to internal/external requests, and located merchandise
• Increased sales and promoted merchandise to achieve sales targets
• Support sales floor, fitting room, check out, and back-of-house processes, as required
• Offer style tips accurately and suggest outfits to the customer
• Promote loyalty by educating customers about our loyalty programs
• Offering channel to deliver a frictionless customer experience

Mumbai, Maharashtra, India

• Data base entry on Newlims, Qlims, QLims Ultra Platform
• Performing the Database Change request for Set up Coordinators
• Performing data base entry on SharePoint for clients
• Award entry on workload tracker and knowledge management tracker
• Handling IT request for software and platforms
• Bluebook Prints for closure of projects

Mumbai, Maharashtra, India

• Correspond with clients, schedule meetings
• Extension of partner and manager in communication to clients
• Draft, type, proofread letters, memos, documents, presentations and reports
• Receive, screen and route phone calls, mails
• Coordinate domestic and international travel arrangements, provide logistics support
• Perform research as needed on client complain and data

Mumbai, Maharashtra, India

• Provided support in filling, understanding logs of various bore holes, mines and contributed to the collection of essential log data on various projects.
• Acquired practical expertise in utilizing a Digital Planimeter to accurately measure the area of contours.
• Conducted in-depth studies on contouring techniques and various types of well logs and bore logs.
• Engaged in the comprehensive understanding of reserve estimation specifically for the Panna Formation within the South Heera Field.
• Assisted in geological and geotechnical core logging and sampling process, ensuring the meticulous collection of data.
• Conducted field work associated with drill program, including activities such as bore survey, downhole installation.

Post Garduate Certificate, Global Business Management

•The Global Business Management Ontario Graduate Certificate program aims at providing a wide range of business and management courses. •.

Master Of Science - Ms, Geology

• This course provides a series of studies of metamorphic, igneous, and sedimentary rocks. • The stratigraphy study of rocks across India.

Bachelor'S Degree, Geology/Earth Science, General

•The program is a professional program aimed at developing general Geology and Environmental studies. • Geologist who has the skills to.

Certificate Course Examination In Remote Sensing Technology And Geographic Information System (Gis), Geological And Earth Sciences/Geosciences

• Understanding how to collect, organize, and manage spatial data efficiently. • Learning database principles related to spatial.