Silvia Albuquerque Email & Phone Number

Toronto, On, Ca

Ontario, Canada

• Assisted customers in resolving problems troubleshooting issues and ensuring a seamless resolution process while actively attending to customers concerns. • Responded to customer inquiries through phone, email, chats, addressing concerns and providing service information, offered appropriate solutions, empathized with situations.• Maintained accurate records of customer information, interactions and transactions using CRM software. • Collaborated with cross functional teams to escalate complex issues and ensure prompt resolutions. • Managed high call volume during peak periods, ensuring minimal wait time and effective services and ability to adapt to different customer personalities.

Etobicoke, Ontario, Canada

• Conflict resolution: Successfully resolved conflicts and customer complaints, increased productivity, improved team morale, enhanced customer experience, and positive feedback. • Customer service: provided top-notch customer service by addressing complaints and inquiries, resulting in elevated customer satisfaction and aggregated sales. • Inventory management: Track stock movement, ensured products are well stocked to meet customer demand, and backend operations like receiving processing, and inventory organization.

Toronto, Ontario, Canada

• Assist customers, acknowledge, answered questions responsive to internal/external requests, and located merchandise• Increased sales and promoted merchandise to achieve sales targets• Support sales floor, fitting room, check out, and back-of-house processes, as required• Offer style tips accurately and suggest outfits to the customer• Promote loyalty by educating customers about our loyalty programs• Offering channel to deliver a frictionless customer experience• Exchange and verifies job-related information to provide support• Created deep connections with customer to improve communication and trust

Mumbai, Maharashtra, India

• Data base entry on Newlims, Qlims, QLims Ultra Platform• Performing the Database Change request for Set up Coordinators• Performing data base entry on SharePoint for clients• Award entry on workload tracker and knowledge management tracker• Handling IT request for software and platforms• Bluebook Prints for closure of projects• Assist with minor database configuration activities like internal contacts update, load of trial header, low complexity database change requests etc.• Perform printing and scanning of reports.• Assisted in researching and compiling Global set-up data and compose routine correspondence, reports and presentations for review and final revision by manager.• Maintain all files, confidential records.• Responsible for taking and distributing internal meeting minutes.• Provide relevant data, information, and back-up support materials to assist manager with day-to-day operations, as requested.• Track a variety of department and/or employee data and complete regularly scheduled reports by required due date.• Track, monitor and report on departmental budgets, staffing levels, staff vacations and alternative work schedule, open positions, and various other administrative data and provides information to management as necessary.• Responsible for the coordination and planning of facility needs (space, equipment, etc.)• Functioned as IT contact including the coordination of maintenance and upgrading of hardware/software• Assisted in preparation, obtain appropriate departmental signatures, track and follow up on various personnel actions.• Assisted in the planning, coordination, and preparation of major business meetings, luncheons, and dinners involving both internal and external clients, departments and companies as required.• Performed other administrative or process-related duties as assigned

Mumbai, Maharashtra, India

• Correspond with clients, schedule meetings• Extension of partner and manager in communication to clients • Draft, type, proofread letters, memos, documents, presentations and reports• Receive, screen and route phone calls, mails• Coordinate domestic and international travel arrangements, provide logistics support• Perform research as needed on client complain and data • Collaborate with others secretaries on phone, coverage and related duties

Mumbai, Maharashtra, India

• Provided support in filling, understanding logs of various bore holes, mines and contributed to the collection of essential log data on various projects.• Acquired practical expertise in utilizing a Digital Planimeter to accurately measure the area of contours.• Conducted in-depth studies on contouring techniques and various types of well logs and bore logs.• Engaged in the comprehensive understanding of reserve estimation specifically for the Panna Formation within the South Heera Field.• Assisted in geological and geotechnical core logging and sampling process, ensuring the meticulous collection of data.• Conducted field work associated with drill program, including activities such as bore survey, downhole installation.• Ensuring accuracy and precision in field operation to enhance the overall drilling initiatives. • Concentrated efforts on a specific area to gain in depth understanding of oil and gas logs relevant to mining operations. • Apply specialized knowledge to enhance the comprehension and interpretation of geological data in the specified area..• Implement rigorous protocols to maintain the integrity and accuracy of collected data.• Collaborate with the team to gather valuable insights that support informed decision-making in mining activities.• Utilize expertise to analyze oil and gas logs, extracting relevant information for mining purposes.• Apply knowledge to interpret geological characteristics and identify potential mining opportunities in the specified area.• Provide documentation on how the proposed mining opportunities adhere to regulatory standards.• Reflect on the report creation process and identify areas for continuous improvement.• updated on advancements in geological and mining technologies for ongoing enhancement of analysis and reporting methodology.

Post Garduate Certificate, Global Business Management

•The Global Business Management Ontario Graduate Certificate program aims at providing a wide range of business and management courses. •.

Master Of Science - Ms, Geology

• This course provides a series of studies of metamorphic, igneous, and sedimentary rocks. • The stratigraphy study of rocks across India.

Bachelor'S Degree, Geology/Earth Science, General

•The program is a professional program aimed at developing general Geology and Environmental studies. • Geologist who has the skills.

Certificate Course Examination In Remote Sensing Technology And Geographic Information System (Gis), Geological And Earth Sciences/Geosciences

• Understanding how to collect, organize, and manage spatial data efficiently. • Learning database principles related to spatial.