Silvia Boldeau (Markek) Email & Phone Number

United Kingdom

London, England, United Kingdom

- Client Relationship Management: Oversee a diverse portfolio of over 200 clients through their renewal process, driving customer retention and revenue growth.- Strategic Collaboration: Engage closely with Customer Success Managers to pinpoint significant growth opportunities within client portfolios, facilitating cross-sell and upsell strategies to enhance overall account value.- Cross-Departmental Coordination: Work synergistically with the pricing, administrative, marketing teams and partner insurer carriers to ensure an exceptional and cohesive experience for both customers and advisers.- Stakeholder Engagement: Proactively manage relationships with a broad spectrum of internal and external stakeholders, including product champions, economic buyers, decision-makers and advisers to ensure successful outcomes.

London Area, United Kingdom

- Opportunity Identification: Collaborated with a premier workplace health and benefits intermediary to uncover valuable opportunities within their client base, contributing to significant business growth.- Sales Enablement: Developed and delivered compelling presentations and webinars to intermediary advisers, equipping them with the knowledge to drive further sales and expand market reach.- Product Development: Partnered with marketing and product teams to refine YuLife’s offerings based on feedback, spearheading the launch of new campaigns and initiatives to boost sales.- Prospective Client Research: Conducted thorough research to identify and target prospective clients aligned with YuLife’s ideal customer profile, enhancing lead generation efforts.- Sales Process Management: Applied MEDDPICC methodology to navigate complex sales cycles, ensuring effective management and closing of high-value deals.- CRM Utilisation: Leveraged HubSpot CRM to pinpoint high-potential opportunities and monitor prospective customer intent, optimising sales strategies and pipeline development.

• Took part in an 8 week project with sustainable luxury brand Elvis and Kresse to conduct a quantitative impact analysis of the brand's current process line• Evaluated the brand’s environmental savings in using rescued materials by researching comparable virgin materials• Created and distributed a survey to determine consumer buying habits for sustainable fashion brands• Provided a client recommendation based on market research and the survey results of how to communicate the brand’s environmental impact to its customer stakeholders

Paris Area, France

• Standardised the company’s product positioning and marketing materials• Drove sales by improving the company’s digital presence through managing their social media and monthly newsletter and creating content for these channels • Increased online user engagement through monitoring Instagram and Mailchimp analytics• Ensured the company website was regularly updated and improved • Created captivating descriptions of the company’s experiences and journeys for client briefs• Prepared and translated presentations and documents for meetings with high-profile clients (from French into English)• Ensured that events for high-profile clients ran smoothly

Barcelona Area, Spain

• Translated press releases and communication strategies for various clients (from Spanish into English and vice-versa)• Developed PR communication strategies and PR actions to help a UK-based client break into the Iberian market• Researched and analysed information from actual and prospective clients to determine a PR strategy and actions• Liaised with local and international press to guarantee media coverage• Produced press clippings and documented them in an Excel spreadsheet to monitor clients’ media presence• Ensured that events for clients ran smoothly • Assisted my manager with recruiting following interns up to a year in advance