Silvia L. Email & Phone Number

Bari, Puglia, Italia

Dublin

I am the primary relationship owner after the merchant goes live; developing strategic relationships, building trust, and demonstrate the value of PayPal with the merchant's decision-makers, including CTO and product owners.

Some of the key responsibilities of my role are:

• Developing Customer Success Plans and facilitate Quarterly Business Reviews with merchants
• Proactively delivering value to merchants through ongoing use and optimization of existing products
• Advocate for merchants with internal teams, including product, technical support, etc…
• Managing existing portfolio growth by reviewing the merchant operating model and identifying expansion, new, and cross-sell/upsell opportunities for PayPal.
• Delivering against non-revenue bearing opportunities
• Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
• Driving merchant retention through ongoing relationship management and churn mitigation/negotiation
• Providing reactive servicing for production outages, refund approvals, brand risk product escalations, chargeback adjudications, etc.
• Addressing compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions and address questions and complete formal analyses on declines and interchange
• Managing cross-functional teams (including TAMs) to execute servicing needs
• Conducting and manage co-marketing campaigns
• Making a highly positive impact on culture and teamwork well with others, share learnings, build trust and lead by example

Dublin, Leinster, Ireland

Working on a joint project between Google and TTEC
Fostering the penetration of Cloud business solutions in EMEA by developing rewardable, scalable and realistic growth strategies. Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments.

• Qualifying leads for Google Cloud Platform, G Suite, Maps Platform APIs, Chromebooks for Business and Education for the Italian, Spanish and Portuguese market and other emerging European markets

• Helping CIOs improve efficiency, helping companies collaborate and Improving productivity

• Develop and implement regional action plans to drive revenue and productivity

• Developing go to market scalable campaigns for fast-growing counties in the EMEA region

• Consolidating international campaigns and messaging into a centralized portal

• Managing records in the CRM Salesforce.com

• Providing excellent Customer Service throughout EMEA markets



Using our Google Business solutions, we help our clients to connect and get work done from anywhere from any device with the latest and highest security standards.

Please feel free to contact me if you are interested to learn more about us.

Email Address: slenoci@google.com
Phone: +353 1 653 3950

Monopoli, Italy

During my time as a front office and reservation agent, my duties included:
• check-in and check-out;
• guest assistance
• answering booking requests and sales face to face, on the phone, and by e-mail;
• billing and credit control;
• room allocation;
• online booking management;
• inventory balancing;
• problem handling and looking after VIPs.

English Language

Short Master, Creative Business. From Historical Knowledge To The Digital Enhancement Of Cultural Heritage

Knowledge of the artistic and historical heritage, legislation of cultural heritage and tourism, digitization of cultural heritage.

Philology

Erasmus Exchange Programme: English and Spanish philology

Degree, Foreign Languages And Modern Cultures For Tourism

Foreign languages: Spanish, French and English Thesis in Apulian art history (Italy)