Collecting Cash and Mobile payments from customer. Scanning Items and verifying item prices. Coordinating with packers to ensure all items are packed.

Training evening and weekend classes. Participating in curriculum development and improvements.Facilitating Exam preparation and invigilating Exam session.Delivering ICT curriculum to students.

Capturing up to 40 clients information, complaints and suggestions on Microsoft Excel.Resolving low /mid level complaints via call, emails and in person. Escalating high level customers’ grievances to the Managing Director.  Meeting the quota set and exceeding KPIs.

Attending to over 50 Mpesa and shop clients daily.Maintaining clear records of the customers attended to in the various sectors (shop, Mpesa, cyber).Providing photocopying, typesetting, lamination, KRA services and scanning to over 30 clients daily.Recording the sales, losses, profits and calculated daily earnings as well as checking if the stock was enough.

Keying in County’s license information using Zizi and Laiforms custom software to keep track of payments.Renewing and issuing licenses to county business owners. Sending Excel reports of payments made by business owners.