1. Increase team productivity by managing administrative tasks, including drafting correspondence, creating presentations, managing email campaigns, and maintaining records with 100% accuracy.2. Maintain accurate records in customer relationship management (CRM) and project management software, ensuring data is accessible improving retrieval efficiency.3. Work with the Administration Manager on document updates and creation.4. Provide general support to the KGE team by managing emails and calendars, ensuring timely responses and efficient scheduling across multiple time zones.5. Schedule and coordinate external meetings, ensuring all participants receive necessary materials.6. Assist in documenting standard operating procedures (SOPs) and maintaining an organised document repository reducing process errors.7. Support online training sessions, including scheduling and managing registrations.8. Help manage social media platforms by scheduling posts and monitoring engagement.

1. Conducted data entry, document review, and report drafting with a high level of accuracy and efficiency supporting over 5 projects.2. Maintained organised and accessible records of over 1000 clients, supporting team productivity by utilising Microsoft Word, Outlook, Excel, PowerPoint and Google Workspace.3. Assisted in managing a track sheet for over 500 customer issues, categorising issue types, assignees and priorities, increasing resolution speed.4. Collaborated effectively with a multicultural team, contributing to the successful completion of over 5 projects.