Silvia Qianhui Fang Email & Phone Number

New Zealand

Auckland, New Zealand

- Extensive experience in managing short-term rentals (i.e. Airbnb, Booking.com, corporate rentals etc.).- Decide on pricing plans according to the market, to maximize occupancy and revenue.- Create and implement short-term rental vetting procedures to prevent properties from potential troubling stays and a high volume of credit card fraud.- Manage guest.

Auckland, New Zealand

- Manage day to day operations.- Coordinate the completion of reporting, maintenance and front-desk tasks with hotel staff.- Supervise Front Office staff (team of five) and ensure Housekeeping staff (team of five) are supervised and equipped for their work.- Handle guest complaints and provide best solutions.- Assist interview and hiring process; provide.

Auckland, New Zealand

I was promoted to this role less than three months after I started working for Crowne Plaza Auckland. It is a position which requires extremely high attention to details.- Oversee FIT reservations and group reservations; assist quotation and convert clients.- Build relationships with clients by paying attention to details of their requests; respond to.

Auckland, New Zealand

• Responsibilities:- Demonstrate a high level of professional customer service at all times- Assist guests with check-in and check-out; make sure they have a great first impression with Crowne Plaza Auckland- Respond to.

Auckland, New Zealand

• Responsibilities:- Coordinate between restaurants, shops, and managing group tour - Lead tourists through the whole walking tour, introduce food histories, cuisine backgrounds, dishes and answer queries - Engage and.
• Achievements:- Customers are satisfied with the tour and have gained food knowledge

Auckland, New Zealand

- Deliver high standard of customer service with smiles and passion, and make sure customers leave with good dining experiences - Up-sell and cross-sell menu items and daily specials in a nice way - Greet customers, explain the menu, take orders, run coffees and meals, handle the till, solve problems when customers are not fully satisfied with their.

Auckland, New Zealand

• Responsibilities:- Work independently with minimum micromanagement - Add Chinese names for restaurants, therefore Zomato gets considerably more exposure to Chinese speakers through Google - Manage social media.
• Achievements:- The number of Mandarin-speak users has significantly increased 8.5% in one month - Successfully ran Instagram contest for two times- Have connected Zomato with Skykiwi. It will bring benefits to mutual.

Greater Chicago Area

- Prepared high-quality desserts to meet production and sanitation standard- Plated desserts for dinner service- Created a special Ferrero Rocher inspired sundae for brunch service- Organized the working station, walking cooler and storage area to enhance work efficiency- Trained new team members to help them get familiar with plating and preparing.

Greater Chicago Area

- Prepared buffet-style healthy and high-quality lunch for thirty people in weekdays for a client- Prepared family-style and plated-style banquet food for weddings and other functions- Trained, led and monitored team members for large scale events- Calculated costs for new menu items- Collaborated with sales teams and the Front of House teams- Attended.

Greater Chicago Area

- Prepared and served food for school functions- Monitored inventory to make sure produces were enough- Organized, cleaned storage area to ensure the work environment meets hygiene standards

Brewster, Massachusetts Area

- Prepared and served gourmet food for Consistent food production in high-quality- Served food directly to guest by working on action stations. Maintained professional service attitude- Maintained sanitary working environments by organizing the working areas

Beijing City, China

- Collected data and analysed users’ demands, monitor products' performance- Proactively provided suggestions to other departments based on collected data- Coordinated and communicated efficiently with designers, editors and programmers - Design web products' prototype

Master'S Degree, Fintech And Investment Management

Postgraduate Degree | Level 8, International Hospitality Management

Major academic course highlights: - Critical Gastronomy - Financial Management in Hospitality: A Strategic Approach - People, Power and.

Associate’S Degree, Culinary Arts And Related Services

Scholarship: Kendall College Charitable Trust Scholarship

Bachelor’S Degree, Computer Software Engineering

Scholarship: Third Prize Scholarship