Lu Wen Email & Phone Number

Shanghai

- Lead the team for project life cycle- Manage resource assignment, budget, quotation, scheduling, and scope prioritization - Work with cross stakeholders to validate project assumptions and review individual project plans with senior leadership- Act as single-point-of-contact and serve as primary liaison between Technical team, finance and customers - Clearly organize and forecast deliverables and dependencies - Take full accountability for the timely delivery against milestones and budget - Manage day-to-day tasks and have in-depth involvement to allow for early identification of potential risks and issues in order to proactively mitigate impacts - Ensure proper documentation of scope of work with help from cross discipline functional leads - Manage the full lifecycle of projects from requirements through launch - Deliver the onsite trainings to customers - Manage project scope and execute change control when additional requests for features or functionality are made - Elevate situations that may require Executive intervention - Manage project risks, issues, be accountable for the quality delivery - Take care of the account growth, attend business meetings and support Sales team in the pre-sales stage. - Provide weekly status reports and regular updates to leadership and executive team - Provide views and advice on solutions and improvement - Communicate with customers to understand their need and present business proposals on service solutions.

Shanghai

- Analyze and specify requirements with customers and control the customer expectation. - Communicate customer requirements with internal team and suppliers. - Prepare the project plan and communicate schedules with customers. - Work out the product design and technical SOP for operation teams to follow. - Assign related tasks to support teams. Lead the team for project lifecycle - Follow up project plan and highlight delays or deviations. - Improve project internal process and communication efficiency. - Control the product quality delivered to customers. Understand the importance of quality assurance practices and have the ability to alert clients, team members to potential project risks. - Regularly update project status to directors and customers. - Support the business proposals to customers with pre-sales team. - Prepare necessary internal and external project documentation (quality, producability, sales force etc). - Support the company business development and maintain relationships with customers.

Hangzhou, Zhejiang, China

- Quality control of the team operation. - Escalate any critical incidents and liaise with all the related parties as L3,TOC,IPM,DBA,etc. - Develop procedures for maintenance and support to prevent application outage. - Identify any potential issue or improvement in development or work process. - Join the conference call for the application release. - Review and analyze application incidents trends and request trends to deliver business metric and monthly/quarterly KPI report. - Maintain and update support cards, the knowledge center to assist in problem resolution. - Update and enrich the training package for new-starters. - Analyze personal KPI data to improve team structure.

Hangzhou, Zhejiang, China

- Perform payroll, expense accruals, AR, AP corporate tax, vendor payment, etc via SAP - Verify vendor payment request - Complete bank reconciliation - Responsible for the team’s overall deliverables. - Handles customer reporting and escalations. Ensure customer satisfaction.