Simarjit Kaur Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Saint John, New Brunswick, Canada

Provided Technical support at Avaya cloud office platform- Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications.- Work remotely with end users and technicians, diagonise and recommend solutions leading to resolution of issues in VOIP environments, gateways, vector configurations and many more- Collect system and event log information, TCP/IP (IP networking), traces collections such as MST &… Show more Provided Technical support at Avaya cloud office platform- Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications.- Work remotely with end users and technicians, diagonise and recommend solutions leading to resolution of issues in VOIP environments, gateways, vector configurations and many more- Collect system and event log information, TCP/IP (IP networking), traces collections such as MST & List traces with debugs.- Document in detail all site information, troubleshooting steps, and time reporting in customer Relationship Management systems.- Install, configure and Maintain Lab equipments.- Linux Operating systems; Windows 2003/2008 Server, and telephony technologies ( ISDN, SIP, H.323 etc)- consulting tier-IV for escalation and Engineering defect and reviewing release notes for known problems.- Manage Business Partner as well as customer communications and expectations until closure of the notes.Ticketing System& Tools experience as well as used: Siebel, ServiceNow (SNOW), Avaya one-x agent phone. Show less