Simarjot Kaur Email & Phone Number

Mississauga, Ontario, Canada

Managed incoming communications as an Account Manager, handling a high volume of 50+ inquiries daily via phone and email. Achieved a 95% response rate within 24 hours, demonstrating strong multitasking abilities and ensuring prompt customer service.Generated 100+ sales leads monthly through proactive outreach and skilled negotiation, contributing to a 20% increase in new client acquisition year-over-year.Successfully resolved customer complaints with strong negotiation skills, achieving a 90% satisfaction rate by providing timely solutions. This resulted in a notable 15% increase in customer retention.Maintained meticulous records of customer interactions and account details using advanced CRM software, enhancing team efficiency by 30% through streamlined communication and follow-up processes.Facilitated seamless communication between clients and cross-functional teams across a large geographic area, ensuring on-time delivery and exceeding client expectations. This led to a significant 25% improvement in client satisfaction scores.

North York, Ontario, Canada

Markham, Ontario, Canada

Provide first level call and ticket support for all HR customers with questions concerning HR policies and programs, leveraging business unit specific knowledge and expertise when handling inquiries• Respond, escalate, or redirect (if needed) inquiries related to employee personal and job data, absence, time and attendance, payroll, benefits, compensation, HR processes, organization structure changes, policies, and procedures, etc.

Expertise in client satisfaction and maintaining relationships• Handled 100 + customer problems and queries in a fast-paced and demanding environment with polite and friendly service.• Managed cash, assisted in scheduling shifts, and Organized events with CSMs (Volunteer).• Selected to work on special days like Christmas and New year to work multiple roles including, quality check, inventory control, and ensuring price accuracy.• Rewarded as the best associate of the month.Recruiter

Ontario, Canada

Global Business Management, Business, Management, Marketing, And Related Support Services, 7.0

Bachelor Of Commerce - B.Com, Business/Commerce, General, A