I am a results-oriented professional with a diverse background in customer service, account management, and human resources. Currently serving as a Commercial Account Manager at Hudson Energy, I excel in managing high volumes of inquiries with a 95% response rate within 24 hours, leveraging strong multitasking abilities and negotiation skills to ensure exceptional customer satisfaction. My career journey includes a successful tenure at American Express, where I achieved top commission accelerators and maintained a flawless record in customer satisfaction.With a solid foundation in Global Business Management and Human Resource Management from Humber College, coupled with a Bachelor's degree in Commerce from Guru Nanak Dev University, I bring a blend of strategic insight and operational efficiency to every role. My expertise spans contract negotiations, CRM utilization, and project management, contributing to significant improvements in client retention and operational efficiency.Passionate about delivering value and building lasting relationships, I thrive in dynamic environments where proactive problem-solving and continuous improvement are key. I am adept at leveraging technical tools such as SAP, Workday, and Excel to streamline processes and drive results. As I continue to grow professionally, I am eager to connect with like-minded professionals and explore opportunities to contribute effectively to organizational success.