Simarpreet Singh Email & Phone Number

• Handling a team of ambassadors/engineers providing Office 365 Admin Support to customers globally.
• Assisting team in providing Office 365 Admin Support in issues related to Exchange Online, SharePoint, One Drive, Teams and Office Applications.
• Performing technology specific training in the team related to common issues and troubleshooting steps to be performed.
• Assisting team members in providing phone, e-mail and chat support for customers across the globe for businesses of all sizes.
• Provide technical support in troubleshooting and resolving issues related to Exchange Online, Active Directory Synchronization (DirSync / AD Connect), Hybrid Configuration, PowerShell, DNS Management (MX, TXT, CNAME.
• Helping team members with escalated cases, providing support to customers, and helping admins resolve Office 365 related issues in their organization.

• Provide technical support in troubleshooting and resolving issues related to office applications, Exchange Online, Active Directory Synchronization (DirSync / AD Connect).
• Assist customers in Hybrid Configuration, DNS Management (MX, TXT, CNAME records), Autodiscover configuration, Mailbox Migrations (Staged, Cutover and Hybrid), Outlook Configuration.
• Help Office 365 administrators with PowerShell scripting.
• Helping administrators performing Content search & e-discovery search to look for content across Microsoft 365 data sources.
• Helped to search and purge suspicious e-mails or content by using Content search option.
• Providing support to customers and assisting in troubleshooting issues related to MS Teams, SharePoint and One Drive.

Chandigarh, India

• Outlook POP3, IMAP Troubleshooting.
• Installation and management of Server Operating Systems like Windows Sever 2008R2, 2012 R2 and client OS like Windows 7, 8, 8.1 &10
• Use of ticketing tool Service Now to record incidents, provide on call diagnosis and troubleshooting and following up the incident up to closure.
• Incident Management: Incident Creation, Prioritization, Escalation, Audits, Follow up till closure.
• Service Request Management: Catalogue and Non-Catalogue Service Request work flow design.
• Basic hands on with Office 365 and Office 365 Admin Center manager users and groups, License assignment, soft delete and Hard deletion of users, restoring soft deleted users and soft deleted mailboxes.

I.T Park Chandigarh

• Provide first level technical support through inbound contacts to US based customers over voice and using remote desktop.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 7, Windows 8/8.1, MS Office, E-mail, Internet connections, Virus issues, software troubleshooting, and hardware/peripherals.
• Online support for Windows Operating System on Dell Desktops & Notebooks.
• Remotely connect to the customer’s workstation and troubleshoot all the software issues.
• Installing different Operating systems, drivers, software upgrading system BIOS and firmware’s, identifying hardware compatibility issues.
• Troubleshooting different ISP issues including DSL, Dialup and Broadband connections.

B.Tech In Electrical Engineering

Bachelor'S Degree, Electrical Engineering Technologies/Technicians

Education record

Bachelor'S Degree