- Software: Managing iOS and Android app development, including overseeing testing, UX & UI improvements from customer feedback and release schedule and communication- Support: Managing the technical support team - Production: Supply chain management, procurement, developing new supplier relationships, product development- GDPR: Data Protection Officer, creation and upkeep of documents, processes and staff training to maintain compliance- Project Management: Site visits to Thailand and Bangladesh to work alongside British Council

- Hired and managed a team of 12 including conducting weekly 121s, providing feedback and helping with teams personal development - Reported to Directors and delivering presentations at company meeting on department performance- Oversaw Migration Team transition customers’ data to new platform which required each customer to have a consultation and bespoke testing.- Drove department efficiency gains through holding regular team meeting focussing on targets - Attended weekly development planning meetings and represented customers needs, highlighting critical bugs, urgent features and reviewing pending system updates impact on the live system.- Took part in monthly manager meetings discussing key topics as company growth and rapid hiring posed opportunities and challenges, feeding back suggestions to Directors.- Helped manage weekly system updates to the platform including testing and ensuring communication of features and fixes.

- Managed customer complaints and escalations, creation of user guides - Assisted in hiring, training and subsequent management of 5 members of the teamAchievements:- Two visits to Seattle to support pilot project with Washington STEM. On the second visit recruited and hired US-based team member- Furthered my personal development utilising management podcasts and books within personal time leading to promotion to management position- Implemented processes for system installation, call logging, issue prioritising and customer contact, troubleshooting issues and customer satisfaction surveys via internal CRM

- Providing telephone, email and chat based support to users and IT technicians- Responsible for system installation, troubleshooting, creation of user guides- Product assembly

• Role dependant on the core skills of multitasking, scheduling and effective prioritising• Report writing to client top management and internal management• Direct liaising with Client both on telephone and face to face through visits to the Client’s offices in Norway.• Standing in for Project Manager in his absence for meetings and decision making and escalation responsibility.• Assisting the Project Manager in full spectrum of management tasks • Ensuring effecting communication to Client and also internal development team working toward strict deadlines on a weekly basis. • Coordinating and ensuring full utilisation of a team of 20 dedicated resources including developers located in Ukraine.• Learning and testing new software system• Identifying risks and issues and taking action to avoid or rectify and escalating to Project Manager when necessary• Managing own workload and prioritising range of issues effectively to ensure project progression and Client satisfaction

• Working as a constant with the two Managing Consultants • Coordinating the research and subsequent redevelopment of the Kelta HR website • Assisting and advising the management and ensuring the project achieved goals set• Liaising with designers and developers, ensuring deadlines were met• Carried out in-depth competitor research, creating reports and presenting findings • Developing, conducting and collating primary research from candidates and clients• 6 week internship extended to cover research and development of social media campaign • Full bonus was achieved upon meeting KPIs.

• Contacting prospective customers to promote AXA health insurance services• Working to a weekly sales target with strict quality control guidelines• Experience gained in building rapport and objection handling with customers • Selected from a team of 8 to receive incoming calls• Loyalty bonus gained from 100% attendance

• An industrial placement within the Automotive Aftermarket Department • Internal communications: writing news articles for intranet and bi-monthly newsletter Attending meeting and presenting summaries to Marketing Manager• External Communications: project managing a monthly magazine to customers, including; writing, collating and editing articles, assisting product managers in generating promotional press releases • Liaising with designers and printers to coordinate design, printing and distribution, against strict deadlines • Event management: planning, organising, booking venue, managing invitations and hiring vehicle, booking hotel and liaising with relevant sales managers for 5 events• Transporting equipment, constructing and manning stands at trade shows• Meeting and interacting with customers and suppliers• Writing job description, placing advert, conducting interviews, assisting in selection of a suitable candidate and delivering full handover• Conducting primary research; visiting garage owners to research demand and feasibility of delivering external communications to 2nd trade level customers