Customer Education Manager
CurrentDesigning, developing, and delivering educational content aimed atempowering customers with the knowledge and skills needed to use the boost.aiproduct and services effectively.Responsibilities:▫ Identify learning needs: Understand the customers' learning needs, including the areas wherethey struggle and existing knowledge gaps.▫ Manage creation of educational content: Responsible for managing the creation of engaginglearning content that drives knowledge retention and product adoption, either on their own orthrough team members.▫ Develop training programs: Develop and execute training initiatives that help customersunderstand and use the product effectively.▫ Deliver content: Ensure educational content reaches the customer in an accessible andunderstandable format.▫ Evaluate program impact: Track and measure the impact of customer education, usingfeedback and engagement metrics to refine and improve their materials.▫ Collaborate with other teams: Work with CSMs, product, and marketing teams to aligncontent with product updates, marketing campaigns, and overall customer outcomes.