Simi Mathew Email & Phone Number

London, England, Gb

London, England, Gb

London, United Kingdom

Ensure delivery of high customer value and compelling product proposition by analysing and shaping items from the product backlog. Reduce lead time for changes going LIVE by overseeing the lifecycle of a change on the bank's strategic payments engine, encompassing all phases of the change, including but not limited to requirements gathering, analysis, design, quality assurance, implementation and warranty.• Performing the role of technical product owner by attending business stakeholder sessions with the lab product owners and being the conduit between the network management team (sales team), payment operations team, lab/programme product owners and the platform technical team – helping shape business requirements into technical and functional specifications.• Managing high-priority complex and customer-impacting issues promptly by driving and running regular BAU maintenance releases for the application.• Support the lab product owners in understanding the teams' technical capability and capacity and working on the teams' development plans to address the areas of knowledge gaps.• Accountable for ensuring the technical and functional designs adhere to the platform, programme, business and technical roadmaps/strategies. • Supporting and coaching the team of engineers, product SMEs, and quality engineers to adopt design and documentation best practices and fostering collective responsibility for Agile ceremonies across the team.

London, England, United Kingdom

• Drove value and functional accuracy of the changes on the third-party software (Finastra GPP-SP) by promoting early vendor engagement and buy-in. • Bespoke customisation of business rules on International and Chaps payments engine (GPP-SP) in response to the business requirements driven from the product backlog.• Accountable for the design and delivery of payment flow migration from the legacy platform to the strategic platform as per the roadmap of the Cash Management and Payments Transformation programme. • Delivered playbook for migrating FX Convert clients from legacy to IPP (International Payments Platform) and onboarding "New to Bank" clients to IPP.• Owned and executed the quick resolution and delivery of fixes related to high-priority issues and problems by doing hands-on customisation of business rules and/or system configuration of the vendor software (GPP). Areas worked on included payments charging, accounting, and payments routing related to business/network management changes, to name a few.

London, England, United Kingdom

• Supported informed decision-making by building/presenting business cases to the senior leadership team and vendors on multiple occasions to effectively showcase value addition and demonstrate risk vs. benefit proposition.• Developed a comprehensive understanding of payment flows, architecture, and accounting framework by working as the subject matter expert and lead engineer on the bank's in-house legacy international payments and accounting engine (built on Mainframe technology)• Accountable for the technical design and delivery of several large projects, including TSB migration, annual Swift standard regulations, PSD2, EU Cross Border payments regulations, Ring fence banking, etc, working with developers and testers from third-party suppliers (Wipro and Cognizant), both onsite and offshore (India). • Provided 24x7 technical L3 support for the critical international payments and accounting engine, ensuring quick mitigation of the customer and payments impact of incidents and driving the accurate root cause analysis and resolution of problem records.

London, United Kingdom

Streamlined communication channels for issue maintenance on GI (General Insurance) products across motor vehicles, private cars, commercial vehicles, and home lines of business by fostering close interactions with the front office business users, specifically the product delivery team. Ensured minimal disruption to business operations by prioritising and resolving issues based on impact in adherence to strict SLAs. Spearheaded end-to-end implementation of a solution to update executive signatures on personal lines policy documents, managing the entire project lifecycle, including creating and maintaining the Terms of Reference (TOR), whilst effectively collaborating with cross-functional teams and meeting tight timeframes.

Folkestone