Simon M Email & Phone Number

Godalming, England, United Kingdom

Basingstoke, Hampshire, United Kingdom

Godalming, Surrey, United Kingdom

Farnham, Surrey, United Kingdom

1st/2nd line support in a critical environment within a team of 7 and a client base of around 10,000 users. Supporting various clinical packages, AD administration, Exchange administration on a multi-domain environment and Microsoft Office 2010 as well as IOS, Android and Windows Phone devices, both tablets and mobiles, plus Mitel and Avaya VoIP handsets. Supported through Novell Services and LogMeIn remote support, plus VMWare Horizon administration for thin client support, using ServiceNow call logging system and telephone, email and remote support. A very fast paced team collectively dealing with 300 - 400 calls a day.

Godalming, Surrey

Maintaining and Administering Google in-house infrastructure, upgrading in-house networks. Advising IT requirements to customer's requirements related to interactive media installations utilising cutting edge technologies.

Returning with more focus on pre-sales and enhancement of in-house systems to aid business growth and efficiency. Creating and developing SharePoint server and Web site. Aided in bringing services in-house such as email, web and ftp. Trialling setup of Microsoft Dynamics CRM 2013 server to aid sales and support.

Working within a team of 8 remotely supporting, both by telephone and web-based support, various in-house document management systems and printing solutions for enterprises. Software packages included eCopy and uniFlow linked with Active Directory

Working within a team of 7 in a small but established firm providing software and hardware solutions specialising in data acquisition for the process industry including EPOS and full ERP’s and continued support on those systems. Installations of new systems/PC builds and peripherals, networking solutions (IP, DNS, DHCP, LAN/WAN, Wifi, Bluetooth), ftp, cable routing, disaster recovery, virus cleaning (All versions of Windows inc. Server 2003/2008, Windows Mobile, and SQL Server 2005/2008, as well as Microsoft Office 2000 - 2010). In-house duties including updating Access database, migration to SQL Server, Backups (NTBackup, wbadmin), editing HTML website, remote support (Remote Desktop, VPN, web enabled remote support). Also responsible for design, sourcing of parts, development and implementation of new stainless steel touch screen intelligent operator terminal for process industry. Configuration, maintenance and fault diagnosing for industrial equipment including scales, handheld barcode scanners. A challenging customer facing role with travel over the country.

Education record

Education record