Simon May Email & Phone Number

North West, England, United Kingdom

Directed a global team of eleven global voice engineers and mobile specialists to execute critical projects: ensuring timely delivery and cost-effectiveness, resulting in year-on-year operational cost savings above $2M USD. Overall responsibility for five voice systems and networks covering EMEA, AMER, and APAC.Key Achievements:* Reduced operational costs above $1M USD by transforming the Voice Infrastructure over both sides of the organisation by migrating legacy Voice Systems (Cisco, Avaya) to Microsoft Teams Direct Routing.* Ensured overall success on multiple global projects, delegating relevant tasks across multi-disciplinary Teams. * Reduced operating costs by 30% through simplifying the Telecom portfolio, moving to SIP, and engaging with a TEM (Tangoe).* Attained 90% control over all mobile devices and reduced overall costs by furthering the adoption of the Global Mobile Policy in APAC.

Bracknell, England, United Kingdom

Managed a diverse team of voice engineers and mobile specialists across multiple time zones, successfully delivering global projects on schedule and under budget. Coached the team on best practices for voice and successful team dynamics.Key Achievements:* Reduced operating costs by 1.5M USD by spearheading the planning and implementation of a new voice infrastructure, consolidating multiple Cisco Call Manager platforms into one global redundant system, incorporating both on-site and off-site capabilities, enterprise-level contact centre, and customer reporting.* Reduced costs by over $4M USD by targeting EMEA and AMER with a Global Mobile Policy and controlling all mobile devices for corporate and personal use.* Succeeded in ensuring that with no increase in expenditure, all employees could work from home globally utilising voice software during the COVID-19 pandemic.* Reduced overall voice issues to a manageable level, by creating a Voice portal within ServiceNow to better manage voice tickets, as well as working with IT Helpdesk.

Bracknell

Led an EMEA Network Team as part of an overall Global Team, agreeing and working on projects to integrate new mergers and acquisitions and upgrade campus networks across the entire company estate. This included all voice and network installations.Key Achievements:* Reduced support issues and modernised the network by installing new campus networks (voice and network) to global offices, involving the design, planning and budget.* Integrated ~90+ acquisitions, understanding local complexities and proposing solutions that fit within the established global standards.* Maintained and upgraded Cisco Call Manager across EMEA, AMER and APAC.

Bracknell, England, United Kingdom

Part of the initial small network team that was tasked with pulling all divisions together under one network, including DataCentre technologies, and the establishment of IP Voice technologies within the company.Key Achievements:* Expanded the network team to become global, increasing support and providing a follow-the-sun approach.* Introduced Cisco Call Manager into all regions by collaborating with external providers, allowing for better company integration, and reducing overall costs.* Enabled better collaboration by implementing a Global MPLS with voice preference, providing better connectivity between offices.

Reading, England, United Kingdom

Redesigned the local and data centre networks to allow for future growth and new connectivity from external clients, whilst still maintaining day-to-day operations for this 24/7 operation.

Bracknell, England, United Kingdom

Worked on client site (Cable and Wireless), leading a team of 5, providing network design for Nortel equipment within an OSI (CLNS) DCN, and also providing second-level support for the Cable and Wireless NMC

Maidenhead, England, United Kingdom

Established a new TCP/IP to X.25 network for a new product release, providing connectivity from customer premises through to a data center in Denver, USA, requiring communication from board level to engineers.

Woking, England, United Kingdom

Advised on date functionality impact for the millennium date change, leading the project testing PC's, LAN, WAN, and various software in a custom-built environment working 2 years in the future.

North West, England, United Kingdom

Spearheaded testing of a Front End GUI (TelMe) and the Host Service Engines. The testing utilized various operating systems and communications structures including, OS/2, Linux, SCO Open Server and Windows NT/95, ISDN, PSTN, TCP/IP, X.25.Promoted to Senior Systems Engineer, and became responsible for managing a team of 5 who were, running and maintaining the Live Production system on a 24/7 basis

Computing

Education record