UK North Responsible for all aspects of support for the UK Pearson offices outside of London.Stock ordering, management and monitoring across sites.Line manager for all team members in the region ensuring a first class service to all employees.Creative problem solving using available resources to ensure support for all business units including Edexcel, TQ training and UK schools.Project co-ordination across the UK and associated region's in… Show more UK North Responsible for all aspects of support for the UK Pearson offices outside of London.Stock ordering, management and monitoring across sites.Line manager for all team members in the region ensuring a first class service to all employees.Creative problem solving using available resources to ensure support for all business units including Edexcel, TQ training and UK schools.Project co-ordination across the UK and associated region's in EMEA.Working with other IT teams including network, server and backend automation teams to drive forwards user experience. Show less

Trouble shooting various internet provider systems including ADSL fault investigation and escalation to back end teams or BT Wholesale as applicable.Website hosting and DNS issuesAccount issues and complaints.

Duties included support of all products including digital TV services, Broadband and Telco faults identification and remote repair.As part of the team I also helped to provide structure for the team around me stepping in as acting team leader and ensuring each of my team was provided the one on one support needed to reach the goals set out.

Flagship shop for the liverpool area, providing refreshments to all customers with a happy can do attitude.

Responsibles for assisting the Cameraman in all area's of video production and event management including setting up of video/audio equipment and co-ordination of radio microphones and customers.