Simon Armstrong Email & Phone Number

Redhill, Gb

Crawley

Now managing 2 Chennai based call centres (Service & Collections)18 Staff in UK covering Debt Management, Fraud & Customer RelationsProcess and MI report to me.

Responsible of the management of a collections team, collecting on credit card portfolios:Up to 12 managers, with 100 collectors working across 3 portfolios.Strategy planning and implementation.Forecasting and Budgeting.Key performance targeting and management through scorecard.Incentive management.Quality management.Business improvement management and implementation.Key stakeholder reporting.Compliance and Governance management.Relationship management.Recruitment and procurement.Change Management

Responsible of the management of a collections team, collecting on credit card portfolios

Management of 38 staff.UK Telesales.Customer ServicesCommercial Services to RetailExport SalesEuropean Subsidiary TelesalesIT Department.Product Pricing Management.Sales and Product Management Information.Point of Sale ManagementSales Support (Exhibitions).Health & Safety Management.Project Management.

34 Staff / 5 warehouse locationsWarehousing ManagementOrder Processing.Stock Control.Distribution Management

UK Sales Force of 10 / Office Staff of 5Export Service Team of 8UK Sales ManagementPricing and MI ManagementRetail and Furniture Sales

Account Ledger Credit Control