A CIPD qualified (Level 5) Learning and Development Practitioner with experience of delivering training to internal teams on an international basis within a global organisation. Simon is an experienced and approachable facilitator, able to work at all levels, building rapport effortlessly in groups and 1:1 situations. Commercially aware and recognises the positive impact of training and development on performance and business results. An expert in writing training materials, mainly concentrating on the development of technical system processes specifically in line with ISO9001 standards. A strong communicator, with a keen eye for detail and skilled in troubleshooting and managing complex internal and customer system based queries, often acting as a business technical bridge between the client and several different areas of the business to determine the root cause of the issues and then adapting the processes to avoid repeated situations.He has a dynamic personal style with a bright intellect and strong influencing skills, he solves problems and gets results. In his working life he has always believed in breaking down bureaucratic obstacles and removing corporate “treacle” wherever possible, in encouraging speedy decisiveness whilst allowing time for reflection and unemotional careful consideration of issues. He considers that holding people accountable for performance goes hand in hand with empowerment and authority and that trust in the competency and motivations of all team members is vital. These values have shaped his approach to both building and performance managing teams – as well as dealing with the many business problems and issues he and his teams have faced.