Creating high quality E-Learning by integrating games industry technologies with great design.

Duties in addition to the Instructional Designer duties:• Responsible for training of new employees joining the department.• Ensuring department resources are being used optimally.• Communicate with the client • Liaising with the product owner to ensure the designs and final products meet or exceed all the requirements of the client.• Generating asset requirements for the art team.• Evaluating functionality requirements of products and working with the development team to create the best way to meet them.• Running skill sessions to expand the abilities of those who wanted to learn.• Generating and implementing solutions to make simple interactions more interesting.• Rapid prototyping of design ideas/suggestions to expedite design decisions.• Working with the QA team to ensure all functionality is covered by the test plan.• Creating automated Jasmine tests for the build server to test product data and ensure client requirements are met.• Creating JavaScript tools to help QA Skills gained:• JavaScript Development: ES5/Node/Jasmine• Visual Scripting: Thinking Worlds• Scripting: Thinking Worlds, JavaScript• 3D world layout: Thinking Worlds• Project Management: JIRA (+Agile), Confluence, SCRUM• Source Control: Git (BitBucket), SourceTree, SVN

Duties included:• Using the proprietary authoring tool (Thinking Worlds) to make serious games and training for global corporate and military clients.• Designing and creating scripts and storyboards• Creating technical documentation such analytics and scoring documents.• Testing products and tool functionality.• Evaluating client requirements and generating simulations that work for them and the end user whilst keeping them entertaining.• Working with the development team to add extra functionality to the authoring tool or streamlining the current processes.• Working as part of a team or individually to ensure that projects meet their tight deadlines.Skills gained:• Visual Scripting: Thinking Worlds• Scripting: Thinking Worlds• 3D world layout: Thinking Worlds• Source Control: SVN

Duties Included:• Evaluate team performance and organise training for improvements.• Deal with customer escalation calls.• Quality check team member calls and feedback to the team members.• Take customer calls.

• Take food and drink orders.• Cellar preparation/stock taking.• Clean the lines.• Dealing with customer complaints.• Ensure all legal requirements are fulfilled - IDing customers and health and safety requirements as an example.

• Evaluating account reclamation requests.• “Technical Curator” – Taking technical customer queries from customers.• “Quick Reply Curator” – Managing the quick reply database used by all representatives within the company and when necessary, rewriting them.• Responding to customer requests “in character” when they have problems with the game.