Accountable for establishing RACV’s Salesforce & Integration Practice consisting of 5 squads (and growing!), embedding Agile Scrum and SAFe, support of RACV’s Salesforce and MuleSoft platform and CI/CD with frequent delivery of new features and projects.

In August 2019 I completed a key transformation program that delivered the next generation customer and staff experience for originations and decisioning across Latitude’s credit card portfolio. As the program manager, I was the delivery leader accountable for the success of the program. The program re-platformed Latitude’s legacy credit card origination solution and delivered a completely new end-to-end platform including new customer and staff experience, APIs, credit & fraud decision engine, workflow engine, cloud data warehouse, cloud infrastructure, dev ops and creation of a persistent BAU team to manage and enhance the platform.In addition to execution of the above, I played a key role in Latitude’s ways of working transformation as this program was the first scaled agile initiative completed at Latitude. I ensured that all team members and key stakeholders participated in agile training and were supported by agile coaches. The program was delivered in 2 years utilising a phased delivery approach that enabled 5 major implementations and 25+ minor implementations. This transformative program has enabled significant growth and operational efficiency and delivered the next generation customer experience whilst simplifying and consolidating technology. The result was a new experience that performs significantly better than the previous platform with dramatic improvement to NPS, application completion rate and conversion rate. The platform has also delivered significant improvement in the number of customers that can use electronic verification methods for identify verification and income verification.

Responsible for the delivery of business solutions for Latitude Financial Services (formerly GE Capital) Credit Card and Personal Loan Originations.The delivery teams I lead enable product strategy and growth through process and software development, and work in agile methodologies to deliver rapid results in a dynamic environment.

The Senior Project Manager role focused on consumer finance origination system re-platforming and optimisation for the New Zealand business.I was responsible for a team made up of business analyst, developer and test team members to replace legacy front end systems with a salesforce.com front end that is integrated with consumer finance decisioning and receivables platforms.

The role focused on consumer finance origination system re-platforming and optimisation for both Australia and New Zealand businesses.As part of the project leadership team, I played a key role in re-platforming the GE Capital Australia Personal Loan origination system over a 9 month period. The transformational project included replacing legacy systems with cloud based solutions including salesforce.com. Responsibilities include:* Member of project leadership team* Responsible for a team of Business Analysts* Agile tool and process champion* Scrum Master

Contribution as a Senior Business Analyst at GE Capital Australia included:* Online Fraud Prevention - integrating cutting edge fraud detection and prevention technology to online financial services origination/decisioning platform.* Web based solution delivery for Online Origination channels utilising Agile Project Methodologies.

Business Analyst / Project Manager / Engagement Manager for Mercedes-Benz Passenger Cars Australia. The role included responsibility for delivery of IT Projects and IT Service Delivery Management for Mercedes-Benz Passenger Cars Australia. The focus of the role was the delivery of Web Based IT Solutions for the Mercedes-Benz Sales and Marketing departments.