Having a working career spanning 35 years, I have developed an enthusiastic approach to multitasking in the quality assurance field. My areas of expertise are PCI DSS, Gambling Compliance, ISO 9001:2013 QMS, ISO/IEC20000-1:2011 IT Service Management and ISO14001 Environmental standard. I have recently implemented ISO27001:2005 Information Security standard and begun implementing a business continuity plan ISO22031. My excellent communication skills enable me to present at board level and deliver training at other levels. I am practical in my methodology toward problem solving regarding the issues faced when implementing or modelling new procedures and processes, particularly in an ITIL environment.
Listed skills include Itil, It Service Management, Service Management, Transition Management, and 12 others.