Simon Bond Email & Phone Number

Cheltenham, England, United Kingdom

• IWFM Level 3 Diploma in Facilities Management• Divisional facilities management across multiple regions and offices • Overseeing building projects, renovations, refurbishments and office moves• Ensuring all maintenance works are up to health and safety standards • Manage assets repair/maintenance scheduling and Contracts • Overseeing, agreeing contracts and providers for services including security, parking, cleaning, catering, technology• Ensuring that facilities meet government regulations, environmental, health and security standards• Manage and assess /diagnose M&E failures to accurately escalate as required• Collecting and processing Office compliance data • Business Continuity – manage, administration, procedures and processes• Managing budgets and ensuring cost-effectiveness• Management of cleaning teams and general housekeeping • Management of receptionists and reception processes • Process invoices from contractors and suppliers • Management of waste streams • Co-ordinate with all departments on office facilities • Manage administration of health and safety procedures and forms • Fire officer – management and administration of the fire systems• Complete all Fire Risk Assessment remedials • Fire wardens – assist in the management and engagement process• Drawing of building plans for office and site changes Qualifications and certificates: IWFM Level 3 Diploma in Facilities Management.IWFM Level 2 Certificate in Facilities Management.Emergency at work first aid trained. NHBC Certified Fire Warden FAA Level 2 Award in Fire Safety

Bishops Cleeve

• To ensure all maintenance works are up to health and safety standards • Organise and liaise with heating, electrical, and all contractors• Process invoices from contractors and suppliers• Disaster recovery – manage, administration, procedures and processes • Daily checks of boiler room equipment • Assist in the management of waste streams • Monthly check of fire doors, fire extinguishers and emergency lighting• Assist and co-ordinate with all departments on office facilities • Assist and manage new starter induction processes• Assist with administration of health and safety procedures • Fire officer – management and administration of the fire systems• Weekly fire alarm test and log• Complete all Fire Risk Assessment remedials • Fire wardens – assist in the management and engagement process• Drawing of building plans for office and site changes • Management of office cleaners• Management of receptionists • Audit cleaners monthly to keep a high cleaning standard Qualifications• NHBC Certified Fire Warden • FAA Level 2 Award in Fire Safety • First Aid at work Trained

Cheltenham

• Manage, resolve and update systems on requests coming from Customers via the ticketing system.• Take, record and forward accordingly all incoming calls and queries as part of the Customer Care phone loop, taking accurate messages and forwarding details onto the relevant department or individual.• Manage, organise and update relevant data using database and web applications for fixed line and mobile.• Basic administration duties as requested and required such as photocopying, filing and data entry.

London, United Kingdom

• Answer customer queries and complaints by letter, email and telephone • Gaining and maintaining knowledge of all products so advise and solving of problems can be dealt with efficiently • Answering calls from both end users and wholesalers • Testing and Arranging replacement units as part of guarantee • Test procedures performed on returned products to ascertain fault • Conducting administrative and technical reviews of continuing company projects• Producing data sheets and line diagrams

Watford, United Kingdom

• Dealing directly with customers either by telephone, electronically or face to face.• Obtain and evaluate all relevant information to handle product and service inquiries.• communicate and coordinate with internal departments• handle and resolve customer complaints• Contact customers to ascertain data omitted on orders• Assist in the solution of problems.

Harrow, United Kingdom

• Lighting and sound desk operation for a range of events, such as; theater productions, dance showcases and music concerts• Solely responsible for locking up premises and setting alarm systems• Fire Warden• Day-to-day operations of the centre, such as; rehearsal room layouts, set up of rake seating plan• General maintenance of premises• Face-to-face customer service queries• General site repairs• FOH

Watford, United Kingdom

• Testing electrical items for resale or re-conditioning• Track and manage orders• Tracing incoming orders without sender’s reference• Compiling evidence of lost orders onto internal E-Solve system• Log and reference incoming stock on a daily basis • Answering general enquiries both via e-mail and telephoneCustomer Services Adviser 2005 - 2007• Deal directly with customer requests and enquiries by telephone and email• Promptly responding to customer enquiries• Handle and resolve customer complaints• Obtain and evaluate all relevant information in order to deal with enquiries and complaints• Process customer orders• Manage administrationSales Assistant 2004 - 2005• Greeting customers• Assist with customer queries, such as; product prices, stock availability, special promotions• Selling goods and handling payments• Occasional responsibility for stock ordering and delivery• Responsible for ensuring goods are attractively displayed to company standards• Quarterly stock counting and recording• Dealing with customer refunds and complaints in a professional, polite and helpful manner