Simon Brewer Email & Phone Number

Adelaide, South Australia, Australia

Delivering Santos' global Information Systems operational services portfolio whilst evolving and delivering a strategic technology multi year roadmap. Managing significant Opex and Capex budgets. Management of Service Management, Service Now, End User Compute experience, field communication, collaboration tech, infrastructure (on premises and cloud) and networks.

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Sa, Australia

Adelaide, Australia

Weymouth Street, Adelaide

Defence Equipment And Support, Abbeywood, Bristol

• Conducted performance management of internal UK MOD areas, ensuring operations in support of an external Delivery Partner (Boeing Defence UK) met or exceeded agreed levels.• Measurement of Boeing’s performance to feed the Payment & Performance Incentive Mechanism in the contract. • Studied metrics from various sources and presented routine and ‘ad-hoc’ reports, to an agreed timetable, showing Boeing’s performance in a format that enabled both a high level executive overview as well as the ability to drill down for greater detail, demonstrating key performance indicators. • Utilised the HP Service desk tool to track interactions, incidents, problems and known errors to ensure correct management and service levels at both 1st, 2nd and 3rd line level. Also assessing customer satisfaction and resolving complaints.• Discussed performance issues with senior Boeing representatives, ensuring continual improvement.• Senior project lead for Joint Change Process Project and implemented an improved, more efficient ITIL based change process and configuration management.• Service desk management plus multi site wide integration of HP Service desk tool for use within Boeing Defence and MOD. Ensured continual service and seamless transition through appropriate training, guides and knowledge.• Maintaining & continual relationship improvement with external partners through agile alignment of processes

Defence Equipment And Support, Ensleigh, Bath, England

• Responsible for the enhancement and in-service maintenance of existing software applications and hardware. Plus the design, development and delivery of new software applications for the Naval Fleet in the M.O.D. • Managed approximately 145 business critical applications. 311 in total, each with its own service level.• ITIL based change & configuration management of Request for Change (RFCs) and Capability Requirements. Considered agreed internal & external business agreement timescales. Established acceptance criteria. Arranging software and hardware engineers to assess the identified work requirements, provide estimates and obtaining authorisation for the work to proceed from sponsors. Subsequent release & deployment lead.• Managed relationships with customers and their expectations by progressing resolution of issues raised; encouraging evaluation & feedback after delivery of requirements to ensure continuous improvement. • Managing relationships with key stakeholders and senior managers by maintaining good working relationships and communication and understanding of current defence focus & priority. • Took the lead & responsible for governance of the other national change managers (RAF Stanbridge, RAF Wyton & Worthy Down) and championed Change Management ITIL processes and communications.

• Managed all aspects of IT & telecoms on site, ranging from ensuring correct user access rights and privileges, to installing and maintaining the servers and networks. Dealt with internal and external service providers, service management and problem escalations plus faultfinding. Audit trails, acceptance testing and capacity management. Responsible for network security and software licences along with asset register maintenance and IT & telecoms procurement. Monitored telecoms expenditure and IT budget profiling. Control of site telephony accesses including handset related functionality as well as telephony network

Education record

Education record