Simon Brooker Email & Phone Number

Sunshine Coast, Qld, Au

Grand Plaza, Browns Plains

As Director of Coaching and business owner I lead and manage a small dedicated athlete group of 5-10 adult triathletes of varying abilities and regularly lead sessions of groups of 40+ runners for a large Brisbane based Triathlon club also provides services to a Running Club as well as a High Performance gym based in Brisbane. My business provides triathlon/multi-sport/running coaching for adult athletes where I’m responsible for the coordination of their on-going assessment and professional development as athletes.KEY RESPONSIBILITIES:• Plan, coordinate and deliver up to 4 physical training sessions per week to athletes in Brisbane• Provide online coaching and training plans specifically tailored to suit athletes individual needs and requirements, on a local, national and international level• Plan and implement multi day training camps for 20-40 athletes, 3-4 times a year targeted for specific events• Perform video running form analysis and provide a comprehensive report to athletes to aid them in addressing areas for improvement• Manage relationships with affiliated partners to provide high quality 3rd party support and services to coached athletes• Social media marketing – Using a variety of social media platforms to communicate, recruit and influence athletes and sponsors as well as provide content for websites, Instagram and Facebook• Post event review and evaluation with a solutions based response to feedbackKEY ACHIEVEMENTS• Coached hundreds of athletes of all abilities and ages. These include Kona qualifiers, World Championship representatives, beginners and juniors• Generated additional revenue streams in excess of $3-5k for not for profit sports club to be funnelled back into the club for the ongoing benefit of members • Successfully run Beginner Triathlete programs which on average had a 70+% conversion to full financial members of the sports club at the end of the program

Brisbane, Queensland, Australia

Alpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of great quality vehicles with great everyday low rates. Contribute to the business performance by assisting with the management of the branch network by delivering positive financial results and ensuring efficient running of the branches by• Driving the standard expectations across the branch network and providing support to the branch managers to assist, coach and develop them to provide a high standard of customer service and to resolve difficult situations creatively and in timely manner• Monitoring the branch networks performance by focusing on best practise and efficiency by ensuring policy and procedures are being followed• Providing oversight of the rostering system to ensure cost control on hours and overtime are in line with budgets• Identifying ways of streamlining operational procedures to maximise efficiency and increase revenue • Promoting and setting standards of branch and vehicle presentation• Overseeing the branch operations complaints handling systems and working with the branch managers to improve levels of feedback quality by coordinating responses and identifying trends• Overseeing the internal audit schedule and conducting regular branch audits • Building and improving communication within the branch network by collaborating with stakeholders and developing trusting relationships within the divisions to ensure communication is timely and productive• Overseeing the training standards and content to identify areas of weakness and then developing plans that build strength, capabilities and succession across the network• Evaluating and monitoring performance of branch managers and staff to ensure they meet and exceed targets and objectives• Assisting in the recruitment and selection of branch operations staff• Delegating as required for the General Manager of Branch Operations

Brisbane, Australia

Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights.All Achievements for Virgin Australia roles are available upon request.• Leading the Virgin Australia ground handling activities at International & Domestic airports around the Virgin Australia network.• Leading delegated airport managers of the ground handling organisations, with a focus on safe on-time performance and service delivery. This includes the approximately 600 contractors supporting daily airport operations.• Overseeing a budget of over $12 million per annum• Controlling ground handling costs to ensure they are within budget and identifying opportunities for service cost reduction.• Leading and promoting a safe and secure work environment through effective engagement with stakeholders. • Managing contracts and relationships (including enforcing SLA terms) with ground handling organisations and other airport stakeholders and attending stakeholder meetings as required.• Managing compliance with internal and external processes and adherence to all local, state and federal regulations.• Ensuring investigation of all injuries and occurrences and implementation of corrective and preventive action plans.• Continuously improving operations through identification of issues and collaboration with local teams.• Monitoring trends and providing recommendations for improvements.• Leading and developing teams that are focussed on delivering a high level of customer service and continuous improvements across all ground-handling operations.

Brisbane, Australia

Responsibilities • Advising on adaptation, implementation and operational efficiencies over a diverse range of regional and international airports. • Advising on, and ensuring the implementation of, changes in operational procedures and systems.• Advising on, and ensuring the introduction of, new corporate initiatives. • Influencing internal and external contract managers through provision of regular feedback on business standards.• Conducting training and process needs analysis for new ports, initiatives and/or Ground Handling Agents (GHAs) and evaluating local learning programmes and managing training plans to ensure they are delivered as agreed.• Planning and conducting meetings with facilitators and managers regarding learning and development and operational standards to ensure best practice.• Coaching facilitators in international and regional airports in relation to individual development plans. Assisting GHAs with support systems such as ongoing training and succession plans.• Providing specialist feedback and advice to training and process designers to ensure content is relevant, up to date, compliant with legislation and comprehensible for a diverse range of operational environments.• Approving and assessing facilitators.• Conducting and adapting induction and annual training.• Managing the Learning Management System to ensure training records are maintained to required standard.

Brisbane, Queensland, Australia

Secondment position carrying out domestic airports’ managerial role.

Auckland, New Zealand

Menzies Aviation is an independent, time-critical logistics specialist serving the airline industry. At more than 200 airport locations across six continents, Menzies offers landside and airside services tailored to customers’ needs; timed to their schedules; and delivered by teams with standard-setting tools and knowledge.Responsibilities• Managing the training activities of the Menzies Aviation Group activities across New Zealand operation.• Delivering both internal company training as well as external client training. • Developing and implementing all new training programmes.• Delivering training programmes on-time and within budgetary constraints.• Developing and managing in-house learning management system.Achievements• Further development and roll-out of a four-week company induction programme and subsequent link-in with airline training programmes.• Increased the training department size and scope by adding trainers and resources.• Designed dedicated technical and non-technical training rooms.• Acted as a subject matter expert and provided advice for a nationally recognised training programme.• Created individual airline training programmes covering both induction and conversion.• Changed over Emirates Check-In system upgrade.

Auckland, New Zealand

This was a new role that was created to develop and deliver training programmes for the Passenger Services department in accordance with the company and its airline's own training and policies. The role was required to handle all aspects of the induction training of new employees without any previous ground handling or airline experience. The role also saw responsibility for the creation and maintaining of the internal departmental procedures as well as any new initiatives or systems.