Description: As the Director of National Radio Planning & Design at Optus, I lead strategic initiatives and oversee the planning of the rollout of advanced technologies to enhance our network's efficiency, sustainability, and customer satisfaction.Key Responsibilities and Accomplishments:• Strategic Network Planning: Developed and executed comprehensive network plans, aligning with business and financial goals• Automation, AI & LLM Integration: Implementing AI and large language models to improve engineering and network planning efficiency, leading to better decision-making and operational performance.• Customer Experience Improvement: Led initiatives to enhance customer experience through innovative use cases and future-proofed 5G network designs.• Sustainability Leadership: Established protocols for measuring and reducing Scope 3 CO2e emissions, spearheading sustainable practices, and satellite Direct to Cell technologies to expand network reach and support environmental goals.• Enterprise Collaboration: Worked closely with business teams to boost customer engagement, providing product support, and innovative financial models for network designs, contributing to overall business growth.

Description: As the Director of National Radio Network Planning, I led key strategic initiatives to enhance our mobile network through effective vendor management, regulatory compliance, and advanced 5G design and rollout strategies.Key Responsibilities and Accomplishments:• Vendor Management & Tenders: Managed key meetings and supplier governance, ensuring effective collaboration and performance from vendors.• Regulatory Compliance: Ensured compliance with government regulations, aligning network strategies with regulatory requirements.• Network Design: Led the development of comprehensive 5G network designs, incorporating both hardware and software components to future-proof the network.• 5G Rollout: Directed the planning and design of 5G technology, overseeing all phases from planning to implementation.• Spectrum Strategy: Formulated and executed spectrum strategy to optimise network performance and capacity.• Capacity Planning: Utilised machine learning techniques to predict traffic and congestion, optimising the use of capital expenditure (capex) and resources.• Performance Optimisation: Led the optimisation of network performance to support marketing initiatives and deliver key messages effectively.• Stakeholder Management: Engaged with stakeholders to ensure alignment and support for network initiatives, fostering collaborative relationships across the organisation.

Description: As the Associate Director of Radio Access Engineering National, I led the Radio Access Engineering Design & Technology, Performance, Capacity, and Systems teams. My role involved developing and implementing mobile performance management strategies, collaborating with various departments, and ensuring the Radio Access Network (RAN) met customer experience standards.Key Responsibilities and Accomplishments:• Team Leadership: Led the Radio Access Engineering Design & Technology, Performance, Capacity, and Systems teams to achieve operational excellence.• Performance Management Strategies: Created and implemented mobile performance management strategies across State and National Radio Engineering teams.• Cross-Department Collaboration: Worked with Customer Facing Units, Marketing, Sales, Product Management, and National teams to establish minimum customer experience standards for the RAN.• Network Performance and Customer Experience: Ensured alignment of Radio Access Engineering teams with overall network goals, understanding the link between radio performance, network perception, and customer experience.• Vendor Management: Served as the primary management point for Optus’ Radio Access Network vendors, overseeing vendor relationships and performance.• Capacity Management: Developed and implemented RAN capacity management plans, mobile network traffic forecasting, and Annual Operating Plans (AOP).• Feature Implementation: Created strategies for feature implementation with vendors, including commercial models and pricing negotiation.• Best Practices: Ensured the implementation of best practice technologies, tools, and processes within Optus' RAN.

Description: As the Acting General Manager of E2E Mobile Network Quality, I led the department responsible for ensuring the quality and performance of the Optus mobile network. My role included performance evaluation, addressing customer issues, testing and approving devices, and managing network deployment systems.Key Responsibilities and Accomplishments:• Network Performance Evaluation: Provided a comprehensive assessment of Optus mobile network performance and its comparison to competitor networks, highlighting current performance priorities.• Customer and Business Collaboration: Worked with Optus Business team members and customers to investigate and resolve performance issues, ensuring customer satisfaction and network reliability.• Device Testing and Approval: Oversaw the testing and approval of devices onto the Optus mobile network, supporting and resolving any technical issues associated with mobile devices.• Deployment Systems Management: Managed and developed mobile network deployment systems across the mobile engineering division, ensuring efficient and effective network rollouts.• Performance Direction: Set clear performance priorities for the Optus mobile network to drive continuous improvement and maintain competitive edge.